CONNIE OSBORNE

(***) *** - ****

abkyms@r.postjobfree.com

ACCOMPLISHMENTS

Pottery Barn Sales Associate

August 2009-Current

. Working as a part-time sales associate at the flagship home

furnishing store at the Stanford Shopping Center. Names "Catch the

Spirit" associate at the Stanford store for November. This award is

through nomination by other associates and store management.

AMD (Advanced Micro Devices), Sunnyvale, California

$6 billion, 11,000 employee producer of desktop & notebook, embedded, and

server & workstation products for computing and graphics needs.

IT Staff and Services Manager, Corporate Call Center

2002 - 2008

Led staff of 7 in selection, qualification, and management of software

and copier vendors providing $4 Million in annual services. Managed

phone operators, mobile device help-desk, and phone answering system

on zero-based budget.

. Through annual reconciliation, identified opportunities to maximize

usage of all world-wide licenses in a new multi-year contract with

Microsoft, saving over $1.2 Million.

. Saved $280,000 by successfully negotiating a new Symantec contract

that consolidated storage and security products into one worldwide

agreement.

. Renegotiated US copier/printer contract, bringing all services

under one vendor, adding features, and saving $120,000 annually.

. Seamlessly consolidated Accounts Payable services post-purchase of

2,500 person company, earning Vice-President Spotlight Award.

. Ensured that all customer service processes ran smoothly and all

systems were in working order, achieving 99% up-time across 2

sites.

. Developed and implemented a plan to track broadband home access for

sales professionals cut costs and control spending,

. Transformed the vendor-managed, mobile device help desk with less

than 50% customer satisfaction into an efficient team for all US

users achieving 85% customer satisfaction.

. Worked with team to transition invoice payment and mobile help-desk

operations to 3rd party company, resulting in improved

efficiencies.

. Managed mobile device services vendor for US locations, selected

devices to best meet the needs of the company, and provided

escalation support.

. Created customized training manuals for knowledge transfer, skill

development, and standardized processes for phone and mailroom

operations.

Sunnyvale Corporate Mailing Services Supervisor

1998 - 2002

Led team of 15 at corporate headquarters of 3,000, providing shipping

services to all world-wide locations, internal project assembly, and

report printing and distribution.

. Managed mailing center which handled 150 packages and over 2,000

pieces of mail per week for 20 domestic and 15 international

company offices.

. Assembled training materials, marketing collateral information, and

distributed the sales office weekly mailing.

Production Supervisor

1993 - 1998

Led team of 4 people supporting Marketing and Corporate

Communications.

. Managed printing vendor and facilitated the quarterly production,

printing and mailing of distributor cost books and company

catalogs.

. Developed fulfillment center for business reply cards, growing the

internal service from 1 temporary worker to 4 full-time employees.

Connie Osborne

650-***-****

Customer Service Representative for Northwest Area Distributor

1979 - 1993

. Assisted sales and marketing teams by providing distributors

product availability information.

. Expedited critical orders to ensure effectiveness of sales teams

and customer satisfaction.

EDUCATION

Bachelor of Arts, Concordia University

Computer Skills

SAP, Microsoft Office Suite, MS Project, MS Access, Phonetic Operator,

Lucent CenterVu, Remedy

Contact this candidate