Jeffrey S. Brooks *** Piedmont D

Delray Beach, Florida 33484

abkyk4@r.postjobfree.com

561-***-****

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Loan Underwriter/Credit Analyst /Processor

Decisive, analytical professional with expertise in home improvement loans.

Ability to process and analyze credit applications in a timely and

efficient manner.

Profile

Experienced in providing Consumer Loans to perspective applicants. Ability

to interview perspective applicants and diplomatically address concerns

regarding their Home Improvement Loans.

Core Strengths

. Quality Customer Service

. Lender/Dealer Relations

. Consumer Loan Underwriting

. Verifying Loan Stipulations

. Efficient Credit Analysis

Achievements

Received numerous Dispatcher of the month awards.

Promoted to Assistant Dispatch Manager.

High percentage of payoff rates on underwritten loan applications.

Customer service awards for the highest amount of booked appointments.

Incorporated into the Funding Department for duel underwriting and

verifying skills.

Professional Experience

Service Finance Co. LLC, Loan Underwriter, Boca Raton, FL, 2005-2009

Underwrite home improvement loans to perspective applicants. Processed

auto loan applications. Verified loan stipulations with the applicant

and their dealer in order to expedite funding of the loan.

. Efficiently and accurately producing underwriting services and

caseloads with

ease.

. Analyzed credit to determine applicant credit worthiness.

. Made credit decisions within acceptable service level by working

with the

applicant's dealer.

. Worked diligently for the applicant to provide a fair and

equitable loan.

. Verified applicant stipulations in an efficient and timely

manner.

. Conducted interviews with the applicant to explain loan terms.

Jeffrey S. Brooks

Marathon Construction Company, Customer Service/Finance, Boca Raton,

FL 2002-2005

Provided quality customer service to perspective customers. Worked

with outside lenders to provide in house finance for our customers

resulting in generating sales and company profits.

. Assisted customers with various issues by working with them and

providing excellent customer service and satisfaction.

. Worked with outside lending companies to provide home

improvement loans to

customers. This program helped to increase company profits by

30%.

. Pinpointed solutions with customer warranty issues.

United Air Comfort Inc., Dispatch/Finance, Ft Lauderdale, FL, 1997-

2002

Routed technicians to their assignments in a timely manner. Provided

clear directions to save time and guarantee on time arrival. Notified

customers if technicians were running behind schedule.

. Due to my abilities promoted to Assistant Dispatch Manager.

. Called customers and confirmed general arrival times.

. Maneuvered technicians with alternate routes in case of traffic

problems.

. Rerouted jobs in order to cover technician shortages.

. Assisted technicians with phoned in credit applications. Worked

with the outside

lender in order to provide 100 % financing to qualified

applicants.

. Trained new dispatchers how to route technicians and reschedule

jobs.

. Trained dispatchers to work with the outside lender in order to

provide in house

lending.

Education/Training

Michigan State University, East Lansing, Michigan

Bachelor of Science, Packaging Management

Wolters Kluwer Compliance University-Underwriting Laws and Guidelines,

2008

Wolters Kluwer Compliance University-Underwriting Laws and Guidelines,

2006

Gold Coast School of Real Estate, Mortgage Broker Course, 2002

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