Heather

L. Reynolds___________________________ ______

**** ********** ****** *****

Apt 161

Charlotte, NC 28270

Email: abkydi@r.postjobfree.com Phone: 704-***-****

Profile

Innovative professional with over ten years experience in office

administration and human services. Self-motivated, organized, team-player

with the ability to learn quickly and apply new ideas and technologies.

Able to meet deadlines and work within the parameters of departmental

budget.

Experience

June 2008- September 2009

Unit Secretary III, Carolinas Medical Center, Charlotte, NC

Assist incoming patients and administer related paperwork

Provide administrative support to clinical staff

Responsible for pre-certifications as required by healthcare insurers or

managed care providers

Schedule appointments for new and existing patients

Answer telephones, screen callers, relay messages, and greet visitors

Verify patient insurance and collect co payments accordingly

Update and maintain accounts billable and perform daily charge

reconciliation

Retrieve new and updated prescriptions from clinical staff

May 2007- June 2008

Activities Coordinator, White Rose Senior Center, York, PA

Conduct outreach activities to encourage participation and development of

relationships with residents

Assist the Resident Council to foster involvement in planning and program

implementation

Develop volunteer programs to encourage community support

Plan and implement comprehensive programs based upon resident feedback

Preparation of monthly calendar of events and ensure distribution to

residents

Achieve results within the parameters of the department budget

Maintain files and records as required by governing agencies

September 1999 - May 2007

Office Manager, Victim Assistance Center, York, PA

Monthly preparation and submittal of agency status reports

Direct emergency assistance via York County Victim Hotline

Canvass local neighborhoods, collect referrals, and encourage volunteer

support

Work closely with local law enforcement to assist in counseling and crisis

intervention

Regularly maintain and update agency records and files

Respond to hearing impaired clients via TTY

Coordinate annual homicide memorial services for York County

Certificates

* Medical Advocate - Pennsylvania Coalition Against Rape

* Homicide Response Advocate - York County Victim Assistance Center

* Advanced Diversity Awareness - York County Victim Assistance Center

* Violence in Children- York County Victim Assistance Center

* Exceptional Assistant - Fred Pryor Seminars

Education

Harrisburg Community College September 2007- May 2008

Work related Studies

York, PA

York Technical Institute September 1997-February

1998 Electronics Technology

York, PA

York Suburban High School June 1996

Diploma

York, PA

References

Melissa Page

Director of Administration

Cellular: 717-***-****

Home: 717-***-****

Dr. Kathleen M. Jansen,

Licensed Psychologist

WellSpan

Home: 717-***-****

Work: 717-***-****

Misty Confair

Carolinas Medical Center

Cellular: 704-***-****

Work: 704-***-****

Contact this candidate