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Customer Service Executive Staff

Location:
Darrow, LA, 70725
Posted:
September 20, 2010

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Resume:

Objective

Seeking full time position with a company to further my career in

business. I consider myself dependable and a self-starter with a

strong work ethic. I adapt to change easily and have excellent

organizational skills.

Profile

Motivated, personable business professional with great organizational and

interpersonal skills. Talent for quickly mastering technology and software

to complete any job required as well as acting as technical support in

department. Diplomatic and tactful with professionals and non-

professionals at all levels. Accustomed to handling sensitive, confidential

records. Demonstrated history of producing accurate, timely reports meeting

stringent company and government guidelines.

Flexible and versatile - able to maintain a sense of humor under pressure.

I am able to work independently or with minimal supervision. Will act as

facilitator to resolve conflicts within teams. Demonstrates the ability to

resolve problems with internal staff and cross functionally with clients

and outside vendors as liaison. Shows skills in motivating and mentoring

staff to achieve compliance with various necessary job accountably. Very

positive influence to team members and office personnel.

Skills Summary

MS office suite Computer Savvy Work orders

Report Preparation Customer Service Purchase orders

Written Correspondence Scheduling meetings Arrange travel for

General Office Skills and daily workflows multiple senior executives

Developed policies and

procedures Expense Reports Professional Presentations

Federal and government Invoicing

projects and polices Tracking and monitoring

request from clients

Professional Experience

Executive assistant/Project managers/Directors/vice presidents- Shaw group

enviromental & Infrastructure

ASSISTED IN ORGANIZING FEMA CONSTRUCTION CLOSEOUT DOCUMENTATION

Scheduled and managed lease ins for all FEMA group sites

Reported all site back up and daily reports to FEMA

Worked as liaison between Shaw Environmental & Infrastructure and FEMA

Worked as liaison between Shaw O&M group and FEMA

Responsible for creating extensive excel spreadsheets for daily reporting

to FEMA

Worked with site supervisors and management in the field to get evacuees

into trailers in south Louisiana

Served as project administrator

Provided high-level administrative support by conducting research,

preparing reports, handled information request, performed all clerical

functions such as preparing correspondence, receiving visitors, arranging

conference calls, scheduling meetings.

Attended all meeting with VP and PM to record, compile, transcribe, and

distribute minutes of the meetings.

Coordinated and directed office services, such as records and budget

preparations for personnel and project start ups.

Helped develop policies and procedures for employees to handle all

administrative duties and to meet all facility needs.

Arranged travel for managers and executive staff

Expense reports for managers and executive staff

Reviewed operating practices and procedures in order to determine whether

improvements can be made in areas such as workflows, reporting, procedures,

and expenditures

Provided technical assistance with solving computer, phone, and other

office machines.

Prepared weekly, bi-weekly, and monthly reports to provide to the client.

Assisted in team organization and task as well as supervised employees

Supported team with issues and problem solving

Maintained department files, contracts, invoices, timesheets and personnel

file

Generated reports for program management

Served as POC for facility managers within south Louisiana project offices

Trained employees on procurement card process and expense reports

Coordinated weekly meetings with clients

Constructed training manuals for managers

Maintained SharePoint and Portal website for company projects and

departments.

Reviewed and processed invoices in DocuSphere

Created requisitions for facility purchases

Purchased supplies and equipment and handling the invoices

Assisted client in all their needs

Inspected data submitted by evaluators of Hurricane Katrina victims to

ensure proper protocols are applied

Prepared home evaluation teams with all equipment to work in the field and

tracked all equipment

Coordinated and scheduled daily appointments for Emergency Housing for FEMA

after Hurricane Katrina

Maintained great working relationships with outside clients

Safety and HAZARDOUS audits/ Shaw environmental & infrastructure

TRAVELED THROUGHOUT THE U.S.A. PERFORMING AUDITS IN WAL-MART CLAIMS

DEPARTMENTS

Trained claims associates on the proper way to ship hazardous waste

Worked with Store and Regional Managers to train on better in store safety

Worked with no supervision for months at a time

Reported audit findings to management with in corporate offices

Received award for work done on this project

Complied with all company and client guidelines and policies.

Business analyst/shaw enviromental & infrastructure

PURCHASED ALL I.T. EQUIPMENT FOR THE ROAD HOME PROJECT THROUGH A VARIETY OF

VENDORS AND COMPANIES. WHILE FOLLOWING ALL GOVERNMENT POLICY REQUIREMENT

(I.E. COMPETITIVE BIDDING)

Responsible for writing desktop request and procurement requisitions

Received and tracked shipment and collected invoices.

Received shipment and distributed to the correct facilities and or user.

Maintained all procurement files for the I.T. department

Purchased Blackberry devices, performed tech support for devices.

Audited IT request and approved request for the region.

Employment History

Shaw Group inc - Baton Rouge, Louisiana

Assistant/Analyst - November 2004 to July 2010

Education

Safety & Hazardous Training- Baton Rouge Community College -2009

MS office suite Advanced - Baton Rouge Community College- 2004

Medical Billing and Office Management - Medical Training College -

2002



Contact this candidate