SUMMARY OF QUALIFICATIONS:

> ** years experience in all aspects of Messaging & Collaboration

(Notes/Domino and SMTP).

> Proven track record of successfully designing and implementing high

impact business solutions.

> Passion for seeking out, and sharing, knowledge.

PROFESSIONAL EXPERIENCE:

PricewaterhouseCoopers LLP - Tampa, FL May 1999 - August 2010

Infrastructure Systems Engineer (July 2008 - August 2010)

Responsible for analyzing and translating business requirements into

technical solution designs, and managing their implementation into the

infrastructure.

> Led, as Infrastructure Engineer, 21 projects - among them, high-impact

accomplishments such as the cross-datacenter migration of the Americas

enterprise center's internet/international e-mail gateways;

implementation of Interaction and Tikit, an enterprise contact

management system; and the security-mandated migration from European

to American Proofpoint datacenters.

> As global SMTP Standards Custodian, was the primary knowledge source

for US and global e-mail infrastructure - providing thought leadership

for global enterprise centers to align under a single e-mail gateway

vision.

> Primary advocate for US IT interests during a global RFP (Proofpoint)

- designing and implementing a more sustainable global anti-spam/anti-

virus business solution; while saving the firm over $120k through the

innovative use of VMWare for both business continuity and datacenter

migration solutions.

> Successfully led the migration of the PCAOB review process

infrastructure to a more secure environment.

> Designed and implemented an IRS-mandated S/MIME solution, leveraging

and modifying the firm's PKI - this kept the firm competitive with the

other Big 4 accounting firms.

> Successfully led the design and implementation of the upgrade and

migration of the firm's worldwide UID/e-mail directory - a very high

impact service.

> Managed the creation of the Americas' encrypted e-mail (TLS) policy

and collaborated with global counterparts on a global policy - to

improve secure e-mail services with many of the firm's largest

clients.

> Collaborated as SME to bring Hong Kong online as a fourth global

enterprise center, greatly enhancing AsiaPac services.

Infrastructure Systems Analyst (December 2004 - July 2008)

Responsible for interpreting, refining, and implementing project designs

and successfully transitioning them to Operations.

> Primary contributor to, and evaluator of, the RFP for the firm's first

truly global anti-spam/anti-virus solution (Sophos PureMessage); and

managed its US implementation. The team won a Chairman's Award for

this accomplishment.

> Designed and implemented a global Calendaring & Scheduling solution to

greatly enhance collaboration; retiring unsustainable global

directories in the process.

> Primary infrastructure lead for the creation of a Global Finance

System Tax & Expense imaging environment (using

RightFax/GlobalScan/Markview) - project saved the firm over $13k and

650 man-hours monthly.

> Major contributor to such high profile projects as the Sametime 7

global roll-out; and the creation of a new, more secure and stable

Risk & Quality Notes/Domino environment for the assurance practice.

> Guided, through documentation and hands-on assistance, teammates'

messaging implementations of two firm acquisitions; led messaging

implementations of two other major firm acquisitions.

> Successfully transitioned support responsibilities to Operations

through the creation of utility Notes databases, technical

documentation, and hands-on training sessions.

> Introduced a number of improvements to the automated MS Windows/NT and

UNIX build process documentation, easing transition of these

processes.

> Liaison to the Design team, collaborating to improve the design-to-

implementation transition process.

PricewaterhouseCoopers LLP - Tampa, FL (cont.)

Messaging & Collaboration Subject Matter Expert (May 1999 - December 2004)

Responsible for all aspects of international and internet e-mail and

identity management for over 140,000 users worldwide.

> Global third-tier support for Notes/Domino and SMTP internet and

international e-mail infrastructure issues.

> Defined and implemented improvements to Notes/Domino server standards

for the global IT organization.

> Fostered and maintained professional vendor relationships while

representing the firm's IT organization.

> Successfully transitioned support of EMEA and AsiaPac enterprise

centers to local resources, improving e-mail services within these

theatres.

> Promoted and implemented the migration from PMDF and Gauntlet software

to a much more stable Sendmail Switch solution on all global

enterprise center e-mail gateways.

(IBM) Lotus Development Canada Ltd. - Toronto, ON 1992 - 1998

Notes/Domino Support Manager (1996 - 1998)

Responsible for the strategic and daily management of support team.

> Prepared and implemented methodologies to improve customer

satisfaction across North America, in collaboration with US

counterparts.

o PC Magazine awarded top honors to Lotus for groupware technical

support.

o Toronto support site consistently ranked highest in customer

satisfaction - over 95% "satisfied" to "very satisfied".

> Initiated and facilitated monthly compensation reviews with management

to improve employee retention.

> Instituted weekly team meetings - fostering synergy and stability

within the team.

> Managed the high-profile "Server Crash" support team, ensuring SLA's

were met; involving, but not limited to, schedule modifications, daily

workload analyses, and customer follow-ups.

Principal Technical Support Analyst (1992 - 1996)

Responsible for pre and post-sales support on all platforms of

Notes/Domino and its companion products.

> Provided mission-critical on-site Notes/Domino support during field

service assignments - to such prominent clients as CN Rail,

Newfoundland Telephone, Desjardins Canada, and Belair Insurance.

> Created and presented training for American and Canadian onboarded

Notes/Domino Support Specialists.

> As a Principal Analyst, resolved third-tier escalations from global

Notes/Domino support analysts.

EDUCATION / CERTIFICATIONS:

> US equivalency of a Bachelor of Science Degree in Computer Science (as

determined by US INS for permanent residency purposes)

> Notes/Domino Certifications: Systems Administrator Principal

Certified Lotus Professional (SA-PCLP) and Application Developer

Certified Lotus Professional (AD-CLP)

> Sendmail Switch System Administration

> Websphere Application Server Administration

> PwC Certificates include Project Planning and Management Improvement,

Project Management for IT Professionals, and Technical Trainer

Certification

> Solaris System Administration

> Supporting Windows NT Server; and Support Fundamentals of Windows NT

> Lotus ISO Auditor

TECHNICAL SKILLS:

> Deep understanding and proficiency of Messaging & Collaboration

technologies: Notes/Domino; SMTP (including related technologies:

Proofpoint; Sigaba and Voltage e-mail encryption; TLS and OpenSSL;

DNS; DKIM; PGP; PKI; and SPF); LDAP; Sametime; MS IIS FTP and SMTP

servers; Sendmail Switch and open-source sendmail; GroupShield for

Domino; ZipMail; Sophos PureMessage

> Sound understanding and proficiency of RightFax; GlobalScan;

Interaction and Tikit; VMWare builds and administration

> Advanced familiarity with network technologies of DNS and firewall

functionalities

> Familiar with Blackberry Enterprise Server

> Proficient in Microsoft Windows/NT and Unix, including security

considerations

Contact this candidate