Glenna J. Snook

**** *** ******** **, *.W., Kennesaw, Ga. 30152 - 678-***-**** (c) 678-887-

**** - abkx8l@r.postjobfree.com

Experience

Ten plus years of Professional Administrative experience. Focus on

customer service, growing start up business and administrative support

including knowledge of problem resolution. Accounts Payable,

Precertification and Billing Practices.

Skill Summary

World Class Customer Service Outstanding Written and Oral

Communication

Strong Ability to diffuse escalations Proven Problem solving ability

Exceptional judgment Strong, In depth organization and

scheduling skills

Broad Analytical Skills 98 - 100% Quality Adherence

Professional Experience

Ryla Teleservices, Inc. 2009-

2010

Customer Service Representative

Answer inbound customer calls for call center servicing seasonal projects.

Resolved customer issues, escalate unresolved issues. Chosen to remain on

extended project as one of 25 out of 1200 original agents to completion of

project. Currently involved with additional projects.

Super Suppers of Edmond 2008-2009

Marketing Director

Located and developed target markets to expand business beyond the

customary consumer base. Supervised and trained three employees to develop

their business and customer relations skills.

EDS 2005-2008

Customer Service Representative - Provider Relations

Assisted providers and clients in researching their Oklahoma Medicaid claim

status for payment or denial.

Arcadis G&M Land Department 2001-2003

Project Assistant

Maintained and scheduled all weekly projects for the Survey Department

while working closely with the ten Field Supervisors to maintain each of

their individual established timetables. Responsible for all invoicing

including producing back-up information to justify time spent on each

project and accounts payable for all projects to clients. Made collection

calls on delinquent accounts.

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Glenna J. Snook resume

Med-Admin Solutions, Inc. 1998-2001

Senior Benefits Analyst

Processed medical and dental claims, for several companies' self-insured

programs. Provided strong customer service, while handling individual's

concerns regarding their claims. Serviced as peer advisor to newly hired

Claims Processors.

Education

High School Diploma, Putnam City High School

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