Customer Service Supervisor

**** ******** ***** ***** ************ ohio *****

abkwnl@r.postjobfree.com, Home 614-***-****

Jamar Williams

objective

Seeking a stable and growth oriented company, offering an opportunity for

advancement on a professional level, a position that will fully benefit the

company and me from training, experience and background.

SUMMARY OF QUALIFICATIONS

Career minded professional with extensive experience in supervising,

retail, communication and administrative and technical skills. A team

player that's able to multi-task, organize and prioritize work; handle

difficult situations requiring tact and diplomacy and meet time-sensitive

deadlines.

Work of experience

2/2010- Current Rent-A-Center Columbus, Ohio

Assistant Store Manager

. Providing friendly service

. Offering enthusiastic sales guidance to customers

. Assisting in maintaining a quality showroom

. Keeping merchandise in excellent, rent-ready condition

. Ensuring timely deliveries

. Securing on time payments and collecting on delinquent

accounts

. Processing and delivering bank drops

4/2008 - 01/2010 Redbox Columbus, Ohio

Regional Operations Supervisor

. Continually monitored and manage territory performance

based on the successful achievement of company goals

. Installed, configured, serviced, troubleshooted, and

repaired company's electronic and mechanical equipment

at the customer's site

. Optimized routes of field operators for maximum

efficiency as well as expeditious resolution to

outstanding issues

. Upgraded hardware and software components as required

. Utilized and tested equipment and hand tools to

perform work

. Monitored the reliability of network infrastructure

and operating systems

. Had continual communication between peers,

merchandisers, management and customer service

. Interacted, developed and maintained positive working

relationships with location owner operators, personnel

and corporate staff

. Maintained organized and accurate inventory

. Distributed or thinned out inventory appropriately to

Kiosks

. Processed returns to vendor

. Made independent and effective decisions regarding

matters relating directly to general operations of

assigned territory

. Trained and managed a team of merchandisers

. Used appropriate security and safety procedures

. Accountable for company assets in possession

8/2006 - 4/2008 DaVita Dialysis Xenia, Ohio

Dialysis Tech

. Responsible for machine setup and calibration,

reviewing patients charts ensuring that proper

treatment time and levels are correct.

. Monitoring all vital signs reporting to charge nurse

any problems or concerns.

6/2005 - 11/2005 Roto-Rooter

Easton, Maryland

5/1996 - 9/1999 Roto-Rooter

Dayton, Ohio

Service Tech

Started with Company in 1996 in Dayton, Ohio, worked for

company for approx 3 years moved on to a different career

field and started back with company six years later in

Easton, MD.

. Provided customer service through drain cleaning and

plumbing work.

. Operated tools, including drain cleaning equipment,

high-pressure water jets and vacuum trucks.

1/2005 - 6/2005 XpedX

Hanover, Maryland

Supervisor

. Responsible for the quality and control of the

customers' product.

. Overseen a crew of 15 workers, making sure employees

filled the right orders and loaded delivery trucks in a

timely fashion orders left out for their deliveries on

time.

. All while making sure employees kept a clean work

environment and resolving any stock issues.

. Optimized and planned routes for truck drivers

1/2001 - 12/2004 Morning Pride

Dayton, Ohio

Supervisor

. Supervisor of the Cutting room, overseen 40 employees

and 2 other shift supervisors as well. Handling

disputes and disagreements from employees.

. Resolved quality issues with customers' product.

. Helped implement new inventory control system.

. Balanced and distributed workload for employees and an

off site facility.

. Helped develop new system to streamline payroll, and

implemented procedures to eliminate employee pay fraud.

. Programmed, repaired and calibrated CNC machines

Education

Attended RETS Technical Institute of Dayton, Ohio.

*Associates degree in Electronic Engineering major

Carried a 4.0 GPA

Did not finish 2 semester left for

completion*

Ashworth College, Degree in Pharmacy Tech studies,

graduated with high honors a

4.0 GPA Attended from 6/2005 to 1/2007

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