Customer Service Representative
Resume:
Kay A.Corlett
Worthington OH 43085
abkwh3@r.postjobfree.com
Employment: J P Morgan Chase Westerville OH 43081
Customer Service Representative 11/2004 to 07/31/2009
Checked to ensure that appropriate changes were made to resolve customers'
problems. Obtained and examined all relevant information in order to assess
validity of complaints and to determine possible causes, such as late payments
or non-receipt of statements.
Kept records of customer interactions and transactions, recording details of
inquiries, complaints, and comments, as well as actions taken.
Was instrumental in setting up a new and easier way for card holders to make
telephone payments.
Contacted customers in order to respond to inquiries and to notify them of claim
investigation results and any planned adjustments..
Resolved customers' service and billing complaints by performing activities such
as fee and annual percentage rate adjustments.
Solicited sale of new and additional services and products, including balance
transfers and fraud prevention programs.
Referred unresolved customer grievances to designated departments for further
investigation such as disputes and fraudulent charges.
Responsible for handling over 150 telephone calls per day, with a friendly
attitude, and accurate information.
Resolved credit card issues for non-english speaking customers through our
language translation services.
Assisted hearing impaired callers through our TTY system.
Century National Bank Zanesville OH 43701
Lead Customer Service Representative 2/1999 to 4/2003
Executed daily operations of bank branch.
Opened new accounts, processed deposits, balanced customer check books and
assisted customers with any other banking problems.
Trained and managed six tellers, monitored their productivity, scheduled work
hours and resolved any conflicts among the staff.
Maintained strict loss prevention procedures to keep a secure vault of $100,000+.
Informed manager of any deficits in employee cash drawer, provided input to
manager for any corrective action.
Education: Clay Senior High School Oregon OH 43616
1975
Bowling Green State University Bowling Green OH
B.A. Interpersonal and Public Communication 1979
References: Available upon request
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