Shannon Hailey

***** **** **** **. ********, CA *2301

909-***-****

abkwav@r.postjobfree.com

Objective:

To secure a position in the office assistant or customer service field, requir ing the ability to

m ulti-task and take ini tiative.

Strengths and Skills:

Reliable, great with people and great problem solving. At tention to detail and good

organization. Working knowledge of M icrosoft Word, Excel and Lotus Notes. In ternet

b rowsing and research. Knowledge of XATA and KRONOS programs.

P rofessional Experience:

Swiss Dai ry I I, LLC, Adelanto, CA 12/06 to 07/10

Office Administrator - Responsible for processing route bank deposits, branch daily and

monthly reporting, order input, researching inventory discrepancies, weekly and holiday

scheduling, correct driver data in XATA checkpoint, manually update information on the

K RONOS time clock program, submit ting and following up on freezer repair requests and

customer credits. Assist manager and drivers with route or sales related requests.

Allstate I nsurance Co., Diamond Bar, CA 04/00 to 08/05

Customer Care Representative - P rovided assistance to insurance agents in a high

volume call center in regards to billing, policy changes, rules and rates according to state,

renewal increases, refunds, misapplied payments and cancellations. Referred agents to self

-help tools when needed. Dealt with angry or upset customers and learned the importance

of time management. Contributed daily to department goals of availability, speed of call

and dropped call percentages.

E ducation:

General Studies/Business: Chaffey H igh School, Ontario, California -1984 to 1988

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