Leonard Sessions

**** ******* **** **** 972-***-****

Dallas, Texas leonardsessions@sbcgloba

*****-**** *.***

BACKGROUND SUMMARY

Extensive experience in information gathering techniques, and change

analysis and tracking as they relate to technical development projects.

Strong communication skills ensure the exchange of critical project

information between development groups and all levels of management is

timely and accurate. Particular strengths include:

Problem solving Interpersonal communication

Writing skills Broad hardware and software

experience

Group leadership Team building

Mentoring Event planning

PROFESSIONAL EXPERIENCE

GLOW NETWORKS, INC., Richardson, Texas 2005 - 2010

Senior Technical Writer/Courseware Developer

. Wrote all hardware and software installation and upgrade projects for

Next Generation Networks projects at Alcatel-Lucent.

. Coordinated maintenance and support of documents for field service

engineers to ensure quality procedures executed on customer live network

systems for Alcatel-Lucent to be exe3cuted by Goodman Networks employees.

. Wrote a completely new Operations and Maintenance course for a new Kodiak

Networks system deployment at Verizon Wireless.

. Communicated project status and issues to all levels of the management

chain.

WIRENIX, INC., Richardson, Texas 2003 - 2005

Technical Writer Courseware Developer/ Customer Service Project Manager

. Wrote document sets for three major projects.

. Developed courseware for new products.

. Managed hardware and software installations and upgrades on customer

premises as well as creating the installation documentation.

. Coordinated maintenance and support of customer live network systems.

. Communicated project status and issues to all levels of the management

chain.

ALCATEL USA, INC., Plano, Texas 1994 - 2003

Staff Technical Writer /Team Leader /Project Manager

. Analyzed technical changes for both software and hardware to determine

impact areas in the documentation set and plan corrective action. This

contributed to maintaining customer satisfaction.

. Participated in design reviews of requirement documents to effectively

understand upcoming changes and plan for the impact to documents, thus

avoiding staffing and scheduling shortfalls.

. In depth understanding of hardware and software lifecycle engineering

practices facilitates detailed planning of schedules, staffing, and

deliverables for new products.

. Managed five project managers in four business divisions with 60 active

development projects.

. Performed all of the engineering liaison and data gathering as well as

change tracking and control for multiple major telecommunications

projects.

. Wrote project plans to convey the extent of change, expectations and

timelines to maintain efficient coordination between departments.

. Led a team of ten technical writers of differing job grades and

experience levels and produced complex document sets for both new and

evolving products.

. Served as the internal point of contact for both the outsourcing of

document creation and translation for documentation sets ranging from

twelve to 30 documents.

. Presented documentation status at management meetings, including

presentations to customers which greatly increased customer confidence

regarding the progress of the project.

. Coordinated distribution planning and gathered the data to establish the

required quantities to be delivered to customers for several major

products with worldwide deployment.

. Built teams and consensus between departments to get the full cooperation

of the development organization and ensure that the documentation kept up

with the development.

ELECTROCOM AUTOMATION L.P., Arlington, Texas 1990 - 1994

Senior Technical Writer /Supervisor /Project Manager

. Reviewed engineering change proposals for project impact.

. Managed work assignments of five technical writers.

. Assumed primary role for documentation project management and acted as

the only liaison to the engineering department for the largest single

U.S. Postal Service equipment procurement project. Promoted to supervisor

responsible for completing the project and final delivery of 9,000 page

operations and maintenance manual.

. Broad understanding of both hardware and software engineering practices

enables comprehension and scope of change planning to estimate the areas

and magnitude of impact to the existing documentation.

. Reported documentation status up to the CEO level.

Prior employment includes significant experience in configuration

management and documentation in the defense industry.

EDUCATION

Bachelor of Arts in History

Old Dominion University, Norfolk, Virginia

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