Beatrice S Garcia **** Erskine Drive

361-***-****

Corpus Christi, TX 78412 abkvs3@r.postjobfree.com

Gain employment with a company which encourages advancement with challenges and

Objective

goals which will allow me to utilize and strengthen my skills and experience.

Experience

2010-Present US Census Bureau Corpus Christi, TX

Crew Leader NRFU & CCM Operations

• Supervise a crew of 10-20 Census Enumerators

• Review daily work and payroll for accuracy and completeness

• Meet with supervisor and staff on daily basis to report progress

and areas of opportunity

• Provide training and field observation to staff before issuing

work assignments

2008-2009 American Habilitation Services Corpus Christi, TX

Finance Office Manager

• Maintain operational expenses and local check register

• Maintain 20-40 consumer financial accounts and records to

meet or exceed state standard

• Provide Administrator/CM with operational and consumer

financial information as needed

• Prepare deposits and check withdrawals from consumer accounts

as needed

• Oversee billing and payroll processes to ensure smooth operation

2006 – 2008 Amerigroup Corporation Corpus Christi, TX

Sr. Administrative Assistant

• Provide administrative support to all departments within the

health-plan.

• Provide departmental financial reports to plan directors and

prepare expense reports for associates.

• Plan and prepare all associate travel based on minimum

corporate guidelines.

• Assist with any special projects as needed

• Maintained accurate inventory of office supplies.

• Plan, schedule and prepare materials for monthly staff meetings

as well as quarterly luncheons.

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Beatrice S Garcia

2002-2006 First Data Corp. Corpus Christi, TX

Team Lead/CSR

• Provided reports to operations management to identify team and

supervisor goals and achievements.

• Identified, developed and utilized informal leaders to provide

quality performance and production per corporate and client

expectations.

• Assured agent schedule compliance, monitored and insured

operational efficiencies and call volume staffing levels.

• Provided excellent customer service to members of the Equity

Acceleration Program under the PAYMAP campaign.

• Assisted members with creating a withdrawal schedule to

coincide with their pay-cycle and mortgage payment.

• Encouraged the use of the acceleration program for other loans

in order to increase revenue for the client and shorten the term

of the loan for the member.

1999- 2002 APAC Teleservices Corpus Christi, TX

Operations Supervisor (Merck Medco & Aegon)

• Provided reports to operations management to identify team and

supervisor goals and achievements.

• Maintained a successful and motivated team of 10-20

representatives.

• Identified, developed and utilized informal leaders to provide

quality performance and production per corporate and client

expectations.

• Assured agent schedule compliance, monitored and insured

operational efficiencies and call volume staffing levels.

1998- 1999 APAC Teleservices Corpus Christi, TX

Workforce Analyst

• Analyzed call volume trends to manage staffing at peak

performance windows on six different product lines.

• Monitored schedule adherence, absenteeism, and call work

trends to generate accurate reports for utilizing staffing and

improve productivity and efficient operating procedures.

1994- 1998 West Oso ISD Corpus Christi, TX

Special Education Administrative Support Clerk

• Managed the daily operations of the departmental central office;

kept constant open communications with district administrators,

school consultants, faculty members and parents within the

district.

• Maintained departmental budgets and expenditures as well as

develop and implement an accurate tracking system for program

eligibility.

• Created and maintained reports which provided detailed

program information to district personnel and administrators.

Beatrice S Garcia 6246 Erskine Drive

361-***-****

Corpus Christi, TX 78412 abkvs3@r.postjobfree.com

Education

1987-1991 Del Mar College Corpus Christi, TX

AAS Microcomputers in Business

1984-1987 Mary Carroll High Corpus Christi, TX

High School Diploma

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Beatrice S Garcia

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