Customer Service Sales
Resume:
Regina Cropper
Newport News, VA 23608
Mobile 757-***-****
Home 757-***-****
E-mail: abkvnq@r.postjobfree.com
Objective
To obtain an enlightening and prosperous position, which will offer in
valuable work and personal growth.
Employment
(09/09-Present) Kelly Services Temporary Position (Health Net Federal
Services) Hampton, VA Customer Service Rep ll
Provided assistants to Tricare Providers and beneficiaries with locating
network and non network providers. Knowledge of and experience with medical
terminology and ICD-9 and CPT coding. Advised providers if pre-
authorization is required for medical procedures. Assist providers with
adding CPT codes and extending dates on authorizations and referrals.
Advised providers of credentialing process to become a Tricare provider.
Advised beneficiaries of covered benefits, co-pays, deductibles, and cost
shares. Advised providers of claims and pre-authorization appeals process.
(02/08-06/08) Temporary Solutions (North Carolina Dept of State Treasurer)
Raleigh, NC:
First Contact Specialist, Serve as a front line representative of the
agency to customers who call with a wide variety of questions, inquiries,
and requests for information for various pensions and benefit programs.
Respond to phone and e-mail inquiries from retirees, active members, and
employers in a high volume Customer Contact Center.
(01/03-03/07) Various Temporary Positions
Kelly Services, (APAC) Newport News, VA: Customer Service Rep/ HR
Assistant:
Conduct phone interviews. Schedule applicants' appointment for assessment
and interviews. Fax, copy, and file company documents. Conduct reference
checks and background checks. Prepare new employees folders for training
and orientation. Knowledge of job development and placement techniques.
Organize and coordinate work, make job offers. Advise new employees of
salary and benefits information. Answers calls on 10 line phone.
(03/04-01/07) Holiday Inn, Event Planning Manager, Williamsburg, VA:
Negotiate guest room rates, meeting room rental, catering, function space
and or hotel services within booking guidelines. Produce and review all
sales contracts, rate agreements and banquet/catering event orders. Meet
with other department managers to discuss weekly sales reports and sales
forecasts. Arrange and conduct special events, and site inspections.
Produce group resumes, BEO's and Banquet Checks for all functions.
(01/03-04/03) Kelly Services Temp (Humana Military Healthcare Services),
(04/03-07/03) Newport News, VA: Appointment Clerk, To exceed customer's
expectations, provide excellent communication and listening skills to
beneficiary while scheduling medical appointments to the Military Treatment
Facility they are assigned to. Verify beneficiary medical eligibility in
the Defense Enrollment Eligibility Reporting System. Assist training
department with Ambassador Program for new employees. Adherence to
government requirement.
(04/02-12/02) Amerigroup, Virginia Beach, VA: Member Service Rep, Update
member's medical insurance accounts. Provide members eligibility
information to providers. Change member's doctors. Advise members of
medical benefits, and Medicaid HMO process. Provide first call resolution
to members and providers. Advise providers claim status. Assist training
department with coaching and on the job training for new hires. Exceed
company standards in all areas. Working knowledge of HIPPA laws.
(04/99-12/01) Household Credit Services, Chesapeake, VA: Sr. Customer
Service Rep, Provide quality resolutions to customer service inquiries
lost/stolen credit cards fraudulent activity, billing disputes and merchant
authorizations. Contact credit department in order to have credit line
increased on cardholder accounts. Provide resolutions to escalated issues.
Monitored calls for coaching purposes. Floor walked for OJT department.
Achieved department sales goals by assertively offering enhancement
products to customers.
(04/93-04/99) A&N Williamsburg, VA: Assistant Manager, Assist customers
with their merchandise, organized store displays. Ring up customer's
purchases. Drop off bank deposits. Count and key inventory into system to
send to main office. Conducted interviews with applicants, coordinated
individual task for employees. Conducted weekly scheduling according to
stores monthly budget.
EDUCATION
High School - Deer Park
Tidewater Community College (Currently Enrolled)
QUALIFICATIONS
Software knowledge Microsoft Windows, Word, and Excel. Working knowledge of
AS/400, Delphi, Opra, and Oracle . Ability to handle multiple tasks,
excellent communication skills, sales, and customer service experience.
Ability to work under pressure and effectively manage a demanding
environment. Ability to work independently, with a team, and handle
confidential data in a fast paced environment. Knowledge of and experience
with medical terminology and ICD-9 and CPT coding.
References Available Upon Request
51
How does my speed compare?
Your adjusted speed of 51 WPM was
42% above the average 36 WPM.
Restart test
Share your results
Excellent typing speed!
See how much time you save
Compared to the average typist...
Average*
36
[pic]
Your speed
51
[pic]
*Average typing speed based
on a survey of 15,000 test takers
[pic]
Contact this candidate