Tyepha Patterson

**** ********* ****

Dallas, Tx 75227

(Cell) 214-***-****

abkvmi@r.postjobfree.com

abkvmi@r.postjobfree.com

Summary

Work well in highly pressured fast pace environment. Reliable and adaptable with the ability to learn new systems quickly and

take initiative. I am a team member who is comfortable with collaborating and working with others.

Work Experience

A+ Learning Academy - Lead Tutor- Dallas, TX September 2009-April 2010

Faith Family Academy - Teacher Assistant- Dallas, TX August 2008-September 2009

*Responsible for assisting teachers in planning and implementing the daily program

*Interact positively and pleasantly with students and employees

*Substitute in the absence of the teacher ( Primarily Pre-K-5th)

*Tutor High School Students on their TAKS test

Bank of America- Customer Service Rep-Dallas, TX March 2010-April 2010

Federal Reserve Bank -Customer Service Rep-Dallas,TX February 2008-August 2008

Summit Merchant Solutions-Customer Service Rep-Dallas, TX August 2007-February 2008

Sprint Call Center -Customer Service Rep-Dallas, TX February 2007-July 2007

* Responsible for answering call from current and potential customers

* Strong analytical and problem solving skills

* Order entry, general office duties

* Maintain customer accounts

* Investigate and resolved billing discrepancies

* Responsible for providing customers with product information pricing, placing orders, and up selling

* Ensure quick response to customer issues

American Airline Center -Cashier-Dallas,TX January 2006-July 2006

Rainbow Appearl -Cashier/Assistant Manger-Dallas, TX November 2004-November 2005

*Responsible for greeting customers and maintaining a professional image

* Interact positively and pleasantly with customers and employees

* Perform all duties; read and accurately follow documentation including revenue control equipment, make accurate change

when necessary

* Prepare deposits, complete reports

* Enter register transactions accurately

* Follow company and store policies and procedures

Education

Walden University -Baltimore,MD June 2010-Presently Enrolled

Eastfield College -Mesquite, TX June 2002-May 2009

Midwestern State University -Wichita Falls, TX January 2004-May 2004

Skills

Call Center, Cashier,Microsoft Applications, Ten Key, and Type 25-30wpm, data entry, alpha and numeric filing

Reference: Upon Request

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