Customer Service Representative

Brenda Hargers

**** ***** ****** ***** 817-***-****

Fort Worth, TX 76123 ********@*****.***

SUMMARY

Business professional with broad and diverse experience in banking,

research, supervision, assembly, manufacturing and warehouse. Dependable,

hard working, self-motivated team player who utilizes multi-tasking skills

to adapt quickly to constant changes in responsibilities and schedules.

Ability to communicate effectively with co-workers and management.

Flexible Supervision Training

Report Preparation Team Player Customer Service

Problem Solving PC Proficient Research

PROFESSIONAL EXPERIENCE

U.S. SMALL BUSINESS ADMINISTRATION - Fort Worth, TX 2008 - 2009

Customer Service Representative

. Provided disaster relief to homeowners, renters, business owners and

private non-profit organizations that suffered property damage throughout

the United States.

. Opened incoming mail and date stamped each application.

. Reviewed disaster victim's applications for completeness to ensure

applications were quickly processed.

. Entered applicant's personal information onto the Summary Decline

worksheet, to determine if applicant will pass the income test or become

Summary Declined.

. Called applicants to gather omitted information such as social security

number, date of birth, damaged property address or primary residence

address.

. Processed 75 or more applications daily, meeting department standards.

JP MORGAN CHASE - Fort Worth, TX 2005 - 2008

Quality Review Specialist

. Researched and resolved customer inquiries, resulting in increased

customer satisfaction.

. Ensured that service level and guidelines were maintained at 98.33% or

above.

. Faxed, mailed and processed 158 checks per hour, meeting and exceeding

department standards.

. Facilitated quality information to management and peers, resulting in

improved department goals.

. Prioritized and provided timely resolution to all escalation requests.

. Assisted in other areas with Statements and Statement Builds workload.

. Used in-house PC to review customer information.

. Received the Gold and Silver Award for employee of the month.

Brenda Hargers Page Two

KELLY SERVICES - Fort Worth, TX 2004 - 2005

Fulfillment Specialist 2005

. Fulfilled customer's statement request for accuracy, resulting in

improved customer service.

. Retrieved and reviewed customer statements from Star Images.

. Faxed or mailed requests to internal and external customers.

. Used Virtual PC to put deposit and offsets in order.

. Assigned to deliver department mail to the mailroom.

Library Specialist 2004 - 2005

. Checked, logged film in, and filed film in numeric order.

. Operated a manual scanner to locate the images of a customer check.

. Used Kodak IDW machine to send copies of checks to remote printer.

. Inspected film for quality and damages.

. Performed mailroom duties.

SUN MEDICAL INC. - Arlington, TX 1996 - 2003

Supervisor Cleanroom 1998 - 2003

. Managed daily operation of the cleanroom, adhering to company procedures.

. Supervised and motivated group of 3 to 5 employees for the cleanroom.

. Verified accuracy of shipment by description, part numbers, and

information on invoice.

. Completed all necessary paperwork and the sterilization report sheet for

the cleanroom.

. Assisted in hiring process and training of each new employee.

. Unpacked items received, noting any damaged or defective items, and

assigned control numbers.

. Participated in periodic cycle counts and physical inventories.

Assembler 1996 - 1998

. Assembled medical parts for delivery to hospitals.

. Manually built every part by hand, using different chemicals to bond the

parts together.

. Tested, cleaned, labeled, pouched, sealed, packed and boxed finished

goods with the company logo.

. Loaded boxes onto pallets and used a pallet jack to move finished goods

to the quarantine area so that items could be shipped to the sterilizer.

EDUCATION

Everman High School - Everman, TX

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