Elsie Logan-Thompson

**** ********* ******, #*** ● Silver Spring ● MD ● 20904

H 301-***-**** ● Email: abkv6m@r.postjobfree.com

Summary

I am a professional administrative manager with expertise in finance and banking.

I have excellent customer service skills and have provided training and

administrative support to a broad range of governmental and business agencies.

Skills

• Strong communication and customer service skills

• Excellent computer skills (MS Office and QuickBooks)

• Contract administration, loan packaging and processing, real estate appraisal

• All aspects of commercial banking services for corporate and individual customers,

including initiating and reviewing credit, loan, checking, saving, and retirement

accounts, authorizing wire transfers, preparing and reviewing bank statements,

training new hires, marketing financial services, vault management, reconciling

cashiers’ and travelers’ checks, and bond conversion services.

• Management, supervision, and training skills

Work History

Administrative Support, Trinity Temporaries and Business, Hyattsville, 2005-2009

Provided contractual support for short- and long-term assignments in government agencies within the

Washington, DC area. Also worked for the agency providing administrative, contractual and human

resources support in managing new and existing clients and temporary employees.

• National Institutes of Health, Rockville, Maryland (2005-2006) Provided administrative

support to program analysts and contracting officers. Maintained contractual databases.

• General Services Administration (2007-2008) Served as Administrative Assistant to

Associate Administrator of the Office of Citizens Services and Communications. Prepared

travel acquisitions, bi-weekly GSA time cards, supply order procurements, and quick-

turnaround correspondence.

• Federal Emergency Management Agency (2008) Served as the Registration Intake

Specialist responding to families in need of disaster relief during hurricane and flooding

crises. Interviewed callers and recorded specific responses into FEMA’s disaster relief

database.

• Department of Commerce, National Telecommunications Information (2009) Using SQL

programming and MS Access, provided support to system analysts working on the

“Broadband Telecommunications Opportunities Program.”

Relationship Banker II, BB&T Bank, Cloverly, Maryland, 2001-2004

Elsie Logan-Thompson

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Processed loan packages for retail clients on Equity and Personal lines of credit and Visa Credit Cards.

Serviced clients for Traditional, Roth & Investment IRA’s, and Credit Life Insurance. Opened new

checking and savings accounts for customers.

Banking Representative, Wachovia Bank, Atlanta, Georgia, 1986-2000

• Personal Banker (1996-2000) Responsible for opening and closing the bank. Initiated and

authorized domestic and international wire transfers. Processed loans and assisted customers in

opening new accounts.

• Sales Representative (1990-1996) Provided customer service to corporate and elderly customers,

including balancing monthly statements and needs assessment. Trained new employees.

• Teller Work Leader (1986-1990) Supervised and trained newly hired bank tellers. Responsible

for special banking services, such as conversion of Series EE, E, and H bonds, monthly

reconciliation of Travelers’ checks and American Express cashiers’ checks, and balancing cash

vault in-branch to reconcile with Federal Reserve Bank records.

Education/Training

Sure Theological Foundation Institute, Seminole, Florida

A.A. Christian Studies, 2010

Carroll Community College, Westminster, Maryland

USPAP Certified, 2007

(National Uniform Standards of Professional Appraisal Practices)

American Institute of Banking, Atlanta, Georgia

General Diploma in Banking, 1996

DeKalb Technical Institute, DeKalb, Georgia

MS Office Certification, 1994

Milton Margai College, Sierra Leone

B.A. Education

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