Customer Service Manager
Resume:
Heather Hickey
Reynoldsburg, OH 43068
Summary
Manager with accomplished skill in the four key result areas of customer
service, employee experience, quality of operations and financial results.
Proven track record of leading a diverse staff in delivering consistent
excellence in a quality customer service operation.
Experience
Central Garden & Pet 2009-2010
Merchandiser
. Established an excellent relationship with customers, associates, &
management
. Managed inventory & placed orders to maximize sales
. Taught classes on company product with associates and customers
. Ensured 100% compliance to plan-o-gram
McCorkle Nurseries, Inc 2007-2008
Territory Supervisor 2008
. Maintained excellent rapport with customers, store personnel, &
vendors
. Planned, organized, and supervised the work of merchandisers at
multiple stores
. Managed inventory so that the best plants were available at the right
time
. Ensured plant material was fresh, signed & displayed to encourage
sales
. Coached and verified that all work was conducted in a safe manner
Cincinnati Insurance Companies 2001-2007
Commercial Lines Senior Underwriter
. Evaluated and processed Property & Casualty through the full policy
life cycle
. Proven ability to establish and foster relationships with Agency's
producers and staff.
Bigg's Hypermarket 1997-99
Frontline Manager
. Hired and coached 30 plus employees through feedback and monthly
reviews
. Responsible for scheduling staff and achieving budgetary goals
Education
The Ohio State University-Columbus, OH
Bachelor of Science in Hospitality Management
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