Jeanna Lee

**** ** *********, ******, ** *****

785-***-****

abkuqy@r.postjobfree.com

Profile

Experience in the past within the Management field with a background of

clerical/administrative and customer service; I was responsible for helping

to develop each customer service agent to the best of their abilities to

reach Sprint goals. A Program Specialist with the Unemployment Call

Center; I was able to use my gifts to solve problems and do all I could for

each claimant to help them receive benefits as they deal with the current

state of our economy. I also used that opportunity to utilize my multi-

tasking and organizing skills. Being a natural learner gives me the ability

to adapt well to new situations and different PC systems or programs. I

work well as part of a team or as an individual, with a reputation as a go-

getter who is reliable.

Employment

Unemployment Call Center, 11/02/09-09/10/10

Topeka, KS, 785-***-****

Program Specialist I

File new and additional unemployment claims

Answer any questions or concerns for claimants

Problem Solve any issues with a claimant's account

Use of Seibel programs

Use of Sessions programs; SIDI, IBIQ, BARI, BASI, IRHF, HR47, UCFE, IB4,

etc

Alorica Inc, 7/23/07 to 9/05/08

Topeka, KS, 785-***-****

Team Manager

Managed 8-18 agents, adherence to daily schedules, daily and weekly

statistics, etc.

Ran daily reports

Met weekly and daily dead lines set by upper management

Payroll

Workforce Management

Monitored Agents' live and recorded calls

Quality Assurance

Coached to behaviors and schematics

Had monthly reviews with each agent

Facilitated classroom trainings

Microsoft Office 2003

SDC Learning Center, 6/01/06 to 01/12/07

Topeka, KS, no longer in business

Program Director

Assisted Head Director in daily running of the daycare center

Supervisor

Front office

Worked with infants up to 8 years

Lead Teacher in classroom four, ages 3 to 5 years

Assisted in cooking daily meals and daily cleaning of center

Planned and supervised the creation of daily/weekly activities and lessons

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