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Quality Assurance Customer Service

Location:
Cleveland, OH, 44126
Posted:
September 22, 2010

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Resume:

DIANNE L. KOSCIANSKI

***** ***** ******** ****

Phone: 440-***-****

Fairview Park, Ohio 44126

email: abkuq4@r.postjobfree.com

Profile

Diversified background in customer service and administrative support.

Service-oriented experience includes analytical, administrative

management, and paralegal positions. Proficient in Microsoft Word,

Excel, and PowerPoint. Dependable and flexible team player with

excellent written and verbal communication skills.

Professional Experience

Girard Associates, Inc., Strongsville, Ohio

November 2006 - December 2009

Spare Parts Manager

Executive Assistant to President and Vice President

. Managed inventory of spare parts and processed orders for

equipment parts and engineering services, including preparation

of quotations, purchase orders, delivery details, and invoices.

. Made travel arrangements, prepared general correspondence,

assisted with customer support, maintained files, and generated

reports, i.e., month end sales and semi-annual inventory

reports

. Contacted customers for payment of outstanding receivables.

Temporary Part-time Employment:

February 2004 - October 2006

Fairview Park Board of Education

Koscianski & Koscianski, LLP

Cap Gemini Ernst & Young, LLC, Cleveland, Ohio

October 1991 - August 2003

Senior Associate

Executive Assistant

. Supported Risk Management and Quality Assurance efforts for

consulting engagements, including communication and follow up with

Managers and Quality Advisors for completion of quality reviews.

. Educated clients, Quality Advisors and Managers on review policies

and process, documentation, and use of Risk Management database.

. Tracked and reported compliance of Quality Assurance reviews and

Client Satisfaction Surveys.

. Assisted Partners and Managers in all aspects of Management

Consulting practice, including organizing meetings, making travel

arrangements, maintaining calendars, and generating methodologies

and other documentation.

Education

Miami University, Oxford, Ohio

Bachelor of Science, School of Applied Science

Major: Office Administration



Contact this candidate