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Customer Service High School

Location:
Spring Valley, CA
Posted:
January 21, 2015

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Resume:

OLOMI HILAI

Spring Valley, CA ***** 619-***-**** abkupp@r.postjobfree.com

SUMMARY

Self-motivated individual with over 7 years’ experience in interpreting, counseling, case work, investigation

and teaching. Cooperative team member with outstanding interpersonal, communication, customer service skills.

Extremely reliable, punctual active listener that can completing decisions with minimum supervision.

SKILLS

• •

Computer proficient (MS Office, word, excel, CPR/ First Aid certified

access, outlook)

• Trilingual: Persian, Pashto, Urdu

• Superb documentation skills

• Excellent communication skills

• Extremely organized

WORK EXPERIENCE

Security Investigator U.S. Embassy Kabul, Afghanistan 2/2013-9/2014

• Conduct background investigations of individuals, such as interviewing, pre-employment checks, to obtain

information about an individual's character, suitability or personal history.

• Writing reports or case summaries to document investigations.

• Review and analysis of assigned cases of all types to determine appropriate follow up measures.

• Maintained daily contact with the government of Afghanistan, civilian, police and military officials as part

of a broad range of embassy programs. Conducted reference checks.

Interpreter/Screener U.S. Embassy Kabul, Afghanistan 8/2012-1/2013

• Facilitate effective communication between two parties that do not speak a similar language by converting

one spoken or written language to another.

• Facilitate communication for people with limited English proficiency.

Interpreter/Counselor ALAC/UNHCR Karachi, Pakistan 3/2005-2/2006

• Conducted interviews and facilitate communication for the people with limited English proficiency.

• Translate sentences spoken or written in English into Farsi and vice versa.

• Enter data from source documents into prescribed computer database, files and forms.

Teller Khatoon-e-Pakistan Bank Karachi, Pakistan 11/2003-7/2004

• Conducting transactions, cash check, handle deposits and withdrawals and process loan payments.

Teacher St. Francis Grammar School Karachi, Pakistan 4/1996 - 12/1996

Teacher Little Folks Grammar School Karachi Pakistan 1994 - 1996

• Create lesson plans and modify accordingly throughout the year.

• Prepare and distribute required reports.

• Observe and evaluate student's performance.

EDUCATION AND TRAINING:

• Interview and Interrogation Techniques conducted by Wick lander-Zulawski & Associates 2/2013

• OT510 FSNI Basic Course conducted at US Embassy by Diplomatic Security Training Center 2/2013

• Certificate Microsoft word 2010, Excel, Outlook and access conducted by US Embassy Kabul 2013

• Worldwide Protective Service conducted by US Embassy Kabul (WPS) 5/2012

Diploma, two years diploma in English Baktarian Academy Karachi Pakistan 2010

• Counseling and understanding Trauma conducted by Madadgaar Help Line/UNHCR 11/2005

• One year diploma in English ICT Karachi Pakistan 1997

High School Diploma, Amine Fedawi High School Kabul Afghanistan 1990

Certificates Of appreciation

• AEGIS Defense Services for Professionalism and Outstanding performance.

• US Embassy Kabul, Exemplary Performance during John Kerry’s Visit to US Embassy Kabul.

• US Embassy Kabul, Excellence – Going the Extra Mile exemplary service and extraordinary effort.



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