Technician Quality Control

Kevin Hoang Le

***** ****** **

Garden Grove, Ca 9283

714-***-**** (Home)

714-***-**** (Cell)

*************@*****.***

Summary

Results oriented team lead with over 18 years experience in increasingly

demanding positions. Hands-on experience in computer and peripheral

assembly, test, inspection, and repair. Working knowledge of ISO 9000

standards, quality control methodology, manufacturing, logistics, and

training. Able to successfully lead, motivate, and work with people at all

levels.

Professional Experience

Toshiba America Information System, Irvine, CA

1990 to 2009

. Job scope root cause analysis (RCA) and repair on computers and

peripherals

. Perform system operation, test, and inspection of computers and

peripherals

. Perform all Toshiba In-House computer repair

. Enter data and maintain the RCA Database

. Maintain inventory control of parts, components, and software

. Feedback quality, test, and repair issues to repair technician

. Interface with engineering regarding RCA unit software

. Perform special customer repair and upgrades

. Interface with customers regarding repair and customer issues

. Instrumental in the reduction of RCA unit average days in work in

process - four-day turn time by 3.4% annually over the last there

years as part of a team that developed a root cause analysis tool to

assist in trouble shooting

. Reduced repeat returns to less than 2%

. Saved money and increasing customer safistaction by designing

implementing procedure that reduced cushier returns by replacing who

unit install of attempting multi repairs

. Selected by management for assignment to Microsoft in Seattle. WA for

motherboard replacement project

. Soloed a repair issue that other groups (ASP) were unable to fix by

performing root cause analysis that identified a problem with the

memory configuration

Manufacturing Lead/Electronic computer Technician 1990 to 2009

. Managed assemblers and testers in the assembly and test of computers

. Performed 1st Article, in-process, and final assembly and test

. Performed repair of non-functional units

. Dispositioned defective material utilizing

. Trained personnel in inspection techniques per MAI, component, and

material specifications

. Working knowledge of Engineering change order, and Engineering

Drawings

. Maintained departmental Fixed Assets and coordinated Calibration

Control

. Reported departmental daily status via reports

. Maintained departmental records

. Computer literate - MS Word, Excel, Access, PowerPoint

. Instrumental in reducing Toshiba's DOA rate to less than 1 percent

Education

. Execution - MS Word, Excel, Access - PowerPoint

. Eclaim -Toshiba ASP technician training and certification

. Certification technician computer laptop

. High school (Vietnam)

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