Demisha Jones

*** ****** ****. #**** ? Duncanville, Texas 75116 ? 972-***-**** ?

abkubl@r.postjobfree.com

OBJECTIVE: To obtain a position that will enable me to use my strong

organizational skills, educational background, and ability to work well

with people. Particularly interested in Client Service/Customer Service

Representative positions with challenging opportunities.

PROFESSIONAL EXPERIENCE:

HOPEFUL SOLUTIONS

Case Manager Dallas,

Texas 10/2008-

Present

* Referrals to local and community agencies that provided services

for development, child care and other needed resources that direct

and prepare the client for self-sufficient living with their

children.

* Supervise clients to ensure full compliance with agency

requirements and deadlines; complete program notes and update data

for each client.

* Assist with individual life skills sessions and conduct group

sessions weekly.

IRVING CARES

Case Manager-Volunteer Irving,

Texas 4/2009-

12/2009

* Making and receiving phone calls to determine client's eligibility.

* Filling out paper work, information and referral, and food pantry

vouchers.

* Support staff by providing information and referral services,

creating files and other general office duties.

AMERICAN RED CROSS

Disaster Caseworker-Volunteer Dallas,

Texas 5/2009-

12/2009

* Accepting inbound and making outbound calls to clients.

* Provide appropriate community referrals for any unmet needs.

* Maintain confidentiality of client information at all times.

EDUCATION:

University of North Texas BA in Sociology/Criminal Justice

Estimated 2012

Dallas, Texas

El Centro College Associates in Arts Degree

2003 to 2006

Dallas, Texas

Bill J. Priest Computer Applications Specialists

1998 to 1999

Dallas, Texas

SKILLS:

* Strong strategic planning skills; able to meet timelines.

* Willing to research to find the best possible solutions to

serve organizations objectives.

* Willing to learn and teach others.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate