**** * ********* **. #****

Waco, TX *****

Telephone: 360-***-****

Email: abku86@r.postjobfree.com

Crystal S. Auguste

Profile:

• Administrative Assistant with strong interpersonal and organizational skills with a keen

ability to multitask a variety of challenges and responsibilities.

Education:

06/2010

Ashford University, Online

Business Administration AA Degree Candidate

Honor Roll 2009 spring and fall quarter

•

Experience:

02/2009 – 3/2010

Waste Management Inc., Oak Harbor, WA

Customer Service Representative I, 40 hrs week

• Fielded 85 to 90 incoming calls daily for entire construction department with a high

degree of flexibility and handled customer's needs, issues, and requests for service.

• Performed clerical support work while dealing with customers, operations, sales, applied

procedures and practices within company's established guidelines and set-up

international, residential and commercial accounts.

• Conducted research concerning the interpretation and application of a variety of rules and

regulations to resolve customer's issues including escalated and complex customer

service issues.

• Provided advanced information and education to customers regarding service options,

charges, and billing questions.

• Acted as lead contact with customer and operations, when dealing with haul or call

program as well as estimates on timing of deliveries or empty and returns.

• Generated and submitted new orders and setups on behalf of CSAM to meet delivery

deadlines. Met and exceeded defined productivity metrics.

• Generated and maintained performance reporting goals. Solved difficult problems on the

customer's behalf by engaging the right department and people within Waste

Management.

• Communicated and coordinated with sales and operations departments to ensure follow-

up on sales leads, set-ups, missed pick-ups, and other customer-related issues.

• Initiated outbound calls to customers to ensure that issues are resolved and to ensure

customer satisfaction and build loyalty slideshow.

• Used computer system to retrieve and maintain customer files, provide information to

customers, sales, and operations departments.

4/2007 – 3/2008

Whidbey Island Bank, Anacortes, WA

Administrative Assistant/Teller I, 40 hours week

• Processed 60 to 70 transactions daily for customers through data entry with computer

systems.

• Provided check cashing services, processing loan payments, and helping with inquiries

on accounts, selling money orders, and cashier’s checks as well as savings bonds.

• Handled customer check orders and applied privacy act procedures and practices within

established guidelines. Performed clerical support through handling the branch security

tapes by pulling, replacing, marking the log book and couriering them to headquarters as

established secured procedures and practices.

• Prepared annual and monthly audits of the bank, and made sure they were completed in a

timely manner ensuring the compliance with established federal rules and regulations.

• Received mortgage, visa and consumer loan payments, on a daily basis. Sold money

orders, cashier’s checks, U.S. savings bonds, traveler’s checks, travel and gift cards, and

cash advances, and foreign currency.

• Processed a variety of customer transactions using judgment regarding the validity of

transactions; referred questionable transactions to supervisor for review following

established rules and regulations.

06/2005 – 4/2007

Express Professional Staffing, Mount Vernon, WA

Administrative Assistant, 40 hours week

• Answered multi-lined phone and directed customers to the appropriate department for

their inquiries.

• Received credit card payments for crane rental over the phone and made sure they were

expeditiously processed. Shredded all sensitive information that was received was

shredded as established by company procedures immediately after the transaction

processed and posted.

• Performed clerical support work and created a spreadsheet to input crane operator

availability. Implemented monitoring of crane availability and distributed the schedules

daily which increased productivity and improved company profits.

• Received, read and routed all mail to the correct department. Paid and cut all accounts

payable and receivable items.

• Arranged employee travel for business trips. Maintained and arranged all hospitality

records for incoming executives.

• Received credit applications over the phone and ensured prompt delivery of equipment.

Maintained files on important information in the correct places. Maintained all credit

records in a secure manner following procedures and practices within established

guidelines.

05/2004 – 06/2005

United States Navy, NAS Whidbey Island, WA

Aviation Maintenance Administrator, 40 hours week

• Input vital information into the computer, to make sure all flight maintenance was

accurate and correct. Assisted in writing Maintenance Aircraft Failures forms to

document problems with the Aircraft.

• Updated maintenance logs & records in an efficient and timely manner. Scheduled

aircraft inspections to ensure plane was mission capable at all times.

• Review documents such as production schedules, work orders, and staffing tables to

determine materials requirements and priorities.

• Kept charts to show trends in aircraft system reliability. Organized and operated libraries

of technical publications, reports and related maintenance data; issuing aircraft inspection

and work orders.

Conferred with establishment personnel, vendors, and customers to coordinate production

•

and shipping activities and to resolve complaints or eliminate delays.

Performed clerical and administrative duties such as filing and typing. Prepared reports

•

and correspondence. Assisted in creating flight plans for jets on daily basis.

Performed computer data base and system analysis; maintaining engine logbooks and

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associated aircraft records.

01/2002 – 05/2004

Kelly Professional Staffing, Salt Lake City, UT

Administrative Assistant, 40 hours week

• Handled calls and promptly forwarded them to appropriate person among 85 employees.

Received messages and placed in each executive box for prompt delivery.

• Scheduled meetings for all employees; escorted visitors to staff members' offices, and

provided hospitality service arrangements as requested by staff.

• Composed and distributed inter-departmental memorandums (e-mail, documentary and

voice) ensuring timely delivery and receipt of important information while at the time

maintaining confidentiality.

• Established and maintained electronic records management system for all incoming and

outgoing correspondence.

• Dispatched four messengers on bank runs on assignments as requested by management,

coordinating trips to ensure the multiple stops were made each time.

Computer Systems:

• Microsoft Word, Excel, Outlook, Data Ent ry, Spreadsheets and Teller

S tatistics Ent ry.

Contact this candidate