Post Job Free

Resume

Sign in

Customer Service Quality Control

Location:
Fort Worth, TX, 76140
Posted:
September 22, 2010

Contact this candidate

Resume:

Andre Majors

***** ******** **** **** **** Worth, TX 76140

Email: abku6s@r.postjobfree.com Phone: 817-***-**** Cell Phone: 817-***-****

Objective Seeking a position in a professional environment to utilize and

enhance my skills enabling me to be efficient and

effective; thus improving the profitability of an

organization resulting in the opportunity for advancement

and responsibility.

Skills Management: People; Time & Work Load

Negotiation; Analysis & Procurement

Problem Solving & Effective Decision Making

Proficient in Verbal and Written Communication

Conflict Resolution & Ability to Motivate

Effective Coaching & Counseling of employees

Working knowledge of production, distribution & marketing

Records & Supply Management

Scanning, Indexing and High Volume Mail Production

Excellent Internal & External Customer Service

Digital Copiers & Standard Office Equipment

Fork Lift Operation

PC Skills - Microsoft Applications

Education UTA Arlington, TX

Business Administration

Currently Attending

Work Experience 2005 - Present Alliance Mail Solutions Dallas, TX

Mail Operations Supervisor

. Supervise day-to-day operation of mail production to

ensure the most efficient level - including

assignment of jobs, scheduling of staff and

monitoring timely completion of jobs.

. Monitor work in process to ensure it conforms to

client instructions, production & optimal quality

standards.

. Responsible for coordinating subordinate employee

recruitment, selection and training, performance

assessment, work assignments, salary, and

recognition/disciplinary actions.

. Perform personnel supervisor responsibilities

including selection; appraisal; review; discipline;

termination; job assignments as well as

recommendation of salary changes, promotion and

transfers.

. Follow up with Project Managers upon completion of

jobs for quality assurance purposes.

. Develop or recommend process improvement and identify

opportunity for service enhancement.

. Plan/Organize to focus resources on critical needs.

2000-2005 Con-Way Transportation Services Fort

Worth, TX

Supervisor - Administrative /Mailroom Services

. Management of company mail facility.

. Maintain existing; reevaluate; develop & implement

new procedures for quality control & measurement of

performance & service.

. Contract analysis and administration.

. Accurate maintenance of all functional records/logs.

. Office supply procurement and reconciliation.

. Management of office space allocation.

. Supervision of administrative staff, work flow and

work product.

. Coordination with building maintenance for repairs as

necessary.

. Interact with upper level management to facilitate

special projects.

. Maintain existing; develop & implement new procedures

for quality control & measurement of performance &

service.

Facilitate & conduct training session to ensure

employees meet company objectives.

1999 - 2000 Ameritrade (Temporary Position) Fort Worth, TX

Customer Service Associate

. Picked up and delivered mail, parcel, faxes to

company personnel.

. Maintained copier equipment.

. Handled time-sensitive material.

. Operated all mailroom equipment.

. Provided courier and messenger service.

. Ordered and stocked supplies.

1995 - 1999 KTVT Channel 11 Fort Worth, TX

Operations Engineer/ ENG Engineer

. Operation and programming of manual and automated

satellite feed system.

. Operation and coordination of various microwave and

uplink equipment of ENG (Electronic News Gathering)

Vehicles.

. Performed preventative maintenance of remote

broadcasting technical equipment.

. A thorough working knowledge of PCS and related

broadcast software, as well as broadcast videotape

machine operation.

. Knowledge and operation of multi format videotape

machines, automation equipment, profile servers,

vertex satellite antennae, controllers, troll

microwave systems and sony/ikegami cameras.

1992 - 1995 Medaphis Fort Worth, TX

Buyer

. Sourced and purchased machinery, equipment, tools,

raw material, packaging materials, parts, services,

and/or supplies necessary for operation of an

organization.

. Prepared Bid Packages.

. Proposal review, price negotiation,

selection/recommendation of suppliers, analyzed

trends, followed up on orders placed, verified

delivery, approved payment, and maintained necessary

records.

. Compiled and analyzed statistical data to determine

feasibility of buying products and to establish price

objectives.

. Compiled information to keep informed on price trends

and manufacturing processes.

. Conferred with suppliers and analyzed suppliers'

operations to determine factors that affect prices

and determined lowest cost consistent with quality,

reliability, and ability to meet required schedules.

1988 - 1992 Justin Boot Company Fort Worth, TX

Manager - Mail Services

. Oversee work procedures; ensured that deadlines were

met; prioritized workload assignment.

. Management of the company's mailroom.

. Coordinated special projects or requests for sales

department.

. Provided directory guidance to mailroom employees.

. Established and maintained employee morale and

motivation by exhibiting role model leadership

behaviors.

. Budgetary / financial management skills.

. Performed job interviews for department, performance

reviews, developmental plans, define, gain approval

of procurements of tools necessary to perform job.

. Maintenance of all office equipment.

. Knowledge of automated mail sorting equipment, folder

inserts and postage machines.



Contact this candidate