Manager Customer Service

_____________________________________________________________________

________________

OBJECTIVE Operations or District Manager position where I can

effectively utilize my analytical skills, dexterity,

and past management experience to impact success

EXPERIENCE Charles Penzone, Inc. - Director of Operations - Powell,

OH (11/05 - 10/09)

- Direct oversight of daily operation of award winning

salons, management teams, and over

500 salon, spa, and support professionals

- Trained, developed, and motivated management, salon

professionals, and support team resulting in

maximizing sales growth, service aptitude, and profits through

creation and implementation of systems, policies,

and procedures

- Created budgets for operations, payroll, and

facilities and successfully managed P&L within

budgets in a tough economic environment. Responsible for 30%

reduction in owned budgets contributing to increases

in profitability

- Managed facilities, including multiple

maintenance teams and vendors responsible for daily

repairs, equipment maintenance, projects, and landscape of 11

properties

- Directly involved in training, human resources,

marketing, product and service decisions

- Oversight of centralized Call Center receiving over

350,000 calls per year, specializing in

impeccable guest service and company knowledge

Manhattan Mortgage Group - Mortgage Broker - Blacklick,

OH (8/04 - 10/05)

- Licensed by the State of Ohio to originate loan

programs for clients based on analysis of credit

and financial condition

Abercrombie & Fitch - New Albany, OH (9/98 - 4/04)

District Manager - Cincinnati, OH (8/02 - 4/04)

- Managed 11 stores (25 mil. Dist.) including 36

managers in a challenging retail environment

- Drove company directives, identified and evaluated

concerns, and implemented solutions in

a timely manner resulting in short

term and long term sales increases

- Trained, developed, and motivated stores management

and sales teams daily

- Communicated and coordinated with Home Office in areas

of allocation, visual presentation, human

resources, customer service, payroll control, store maintenance, IT,

and loss prevention

- Extensive knowledge in visual concepts,

merchandising, and retail operation systems

- Partnered with Regional Manager to identify team

members for promotions

- Recruited, and hired management from college campuses

- Responsible for brand growth through protection,

emotion, image, and integrity

Store Manager/GM - (9/98 - 8/02) - Operation of multiple

prominent high volume stores

EDUCATION Miami University - Oxford, OH (8/94 - 12/98)

Bachelor of Science in Business

Major: Marketing Minor: Insurance and Financial

Planning

Contact this candidate