Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Erie, CO, 80516
Posted:
September 22, 2010

Contact this candidate

Resume:

Ernest Garcia

480-***-****

abkt52@r.postjobfree.com

Retail, Mass Merchandiser Management

Results – oriented, highly motivated retail manager with 15+ years’ experience. Understand and work

closely with others to achieve maximum customer service, operational harmony, and profitability.

Qualifications

Mass Merchant Store Operations Personnel Management

Human Resource Management Property Management

Inventory Management Merchandise Management

Cash Management Scheduling Efficiency

Personnel Training and Development Public Relations

Community Relations P&L Evaluation

Profit Directed

Accomplishments

First - Operations Manager, for Wal-Mart# 512, in El Paso Texas.

Store Manager, for Wal-Mart, in, Taos, New Mexico, Pueblo, Colorado, Nogales, Arizona.

Every store that has had my attention and input has exceeded company averages for profit return,

operational harmony, and sales increases.

Store Manager for Pep Boys Auto parts, sales and service.

Store Manager for Marshalls

Store Manager for Gibson’s Discount Center

Education

Course study from the, University Of Arkansas, Fayetteville Arkansas, Western New Mexico University,

Silver City New Mexico, Rio Salado College, Phoenix Arizona. In the following:

Retail Store Management Human Resource Management

Merchandise Management Property Management

Maintenance Management Insurance Product Value

Human Psychology Gibson Management Training

Walton School of Retailing Pep Boys Management Training

Technical Applications

Excel, Word, Power Point, Quicken, Adobe, Files, and email attachments

Professional Experience

Management Position or Wal-Mart #1612 Tucson Arizona 2000-2004

• Assisted in managing total store operations

• Directed night receiving, stocking, and merchandising, maintenance, and cashier operations.

• Supervised 45 plus, including cashiers, receiving personnel, office personnel, maintenance

personnel, and security.

Store Manager Pep Boys Nogales, Arizona, 1995-2000

• Operated total store functions

• Directed store personnel for stocking, merchandising, and excellent customer service.

Improved profits and increased sales, by 10% in the five year period.

• Achieved excellent reviews for store appearance, operational harmony, and maximum

productivity

Store Manager Wal-Mart #1324 Nogales, Arizona, 1990-1994

• As manager I was responsible to operate the store at the highest level of profit, customer service,

cleanliness, maintaining high associate moral, and increase sales and profit over previous year.

• I am a hands’ on manager and had developed all associates to run a register. At peak traffic we

could open every register in less than 5 minutes.

• This store achieved the recognition of Sam Walton as one of the Top 10 stores in 1994.



Contact this candidate