**** **** ******

Allentown PA *****

484-***-****

abkt4h@r.postjobfree.com

Anna N. Wickel

Objective

Seeking a growth-oriented career with a company that will allow me to

combine sales and operation skills I have acquired to fully enhance my

professional and personal growth as well as the growth and performance

of my employer.

Professional Experience

Dale Carnegie Training Allentown PA

July 2007-Present

Business Performance Sales Consultant

Sell & Provide strategic planning, business solutions to individuals

and team training to

businesses and organizations throughout the Greater Lehigh Valley and

surrounding

area with a focus in Lehigh, Northampton & Berks counties. My

business objective is to

offer and sell innovative and dynamic management strategies to local

organizations in order to help them excel in the ever-changing market

place through training and development solutions. Responsibilities

including forecasting and reaching a $200,000 year goal, building new

client base through leads and cold calling, strengthening

relationships for further business with account list that included:

Lumbermans's Merchandising Corporation, United Way of Greater Lehigh

Valley and Greater Berks counties, Tri-M Group, Inc., ProModel, Inc,

AmeriGas, Allentown Rescue Mission, DSS, Inc., Enersys, Inc., Lehigh

Carbon Community College, Muhlenberg College, and Tu-Way

Communications.

Sept 1999-July 2007

Operations/Client Services Specialist

Manage and run operations for 3rd largest Dale Carnegie franchise

worldwide, Tyson-Eppley, Inc., which produces 6.1 million dollars in

revenue per year. Franchise territories: Columbus OH, Cleveland OH,

Cincinnati OH, and Indianapolis IN. Responsibilities included with

running all programs from start to finish are based on daily

interaction with President/Owner of franchise, four franchise Regional

Sales Directors, and 53 outside/inside sales representatives for four

territorial areas. Responsibilities: daily interaction with certified

Dale Carnegie trainers, product endorsement scheduling,

reviewing/entering/up-keeping of all participant data into database,

invoicing, daily reports on sales & collections, website updates,

program updates, program schedules, schedule training with hotel

facilities, trainer payroll, assessment evaluations process, office &

program ordering, cost savings calculations, weekly/monthly

operational department meetings, reinforcing processes being followed

according to corporate quality manual, assist with internal audits,

ISO certification, and up-keeping constant relationship with

marketing, IT, assessment, strategic accounts, Motorola assessments,

product tailoring, and many other departments with Franchisee owner,

Dale Carnegie and Associates, Inc.

The Wood Company, Moravian College Bethlehem PA

Aug 1991-July 1994

Kitchen & Dining Room Manager

Managed floor staff and kitchen staff of 65 employees in day-to-day

operations. Assisted Food & Beverage Director with North & South

Campus specialty college functions. Responsibilities included:

interview/hiring process, firing, trained all line and section kitchen

staff, scheduling, payroll, management meetings, daily reports,

assisted with specialty menus, inventory, assisted Pastry Chef on

daily basis, and attended all required training on monthly basis at

Wood Company Headquarters.

The Sheraton Corporation Allentown

PA

June 1988-July 1990

Restaurant & Bar Manager, Sheraton Jetport

Managed floor staff, kitchen staff, and bar staff of 30+ employees in

day-to-day operations. Assisted Food & Beverage Managers with banquet

functions on and off site. Responsibilities included:

interview/hiring process, firing, trained all assistant restaurant/bar

staff, scheduling, payroll, management meetings, manager-on-duty 1

time per week, daily reports/deposits with hotel controller, menus,

restaurant/bar purchases, LCB training to staff, TIP training to

staff, and organized daily specialty/holiday functions.

Education

St. Luke's School of Nursing Bethlehem PA

1985-1988

Nursing

Lehigh County Community College Schnecksville PA

Summer 1985

Pre-Nursing, credit transfer program

Computer Skills

Microsoft Office 2000, Acrobat, TRAX, ACT, Enroller, Client-Builder

Continuing Education

Dale Carnegie Course

Dale Carnegie's Sales Advantage: How to Sell Like a Pro

Dale Carnegie's World Class Customer Service

High Impact Presentations

Performance Improvement

People Side of Process Improvement

Dale Carnegie Seminar's:

Step up to Leadership

How to Build Trust, Credibility & Respect

How to Handle Multiple Demands on your Time

How to Cold Call & Build New Customers

Accelerated computer programs through Executrain.

References Upon request

Contact this candidate