Customer Service Human Resources
Resume:
Dear Human Resources Officer:
I am responding with interest and enthusiasm to your posting for a Human
Resource Assistant. My skills and prior experience appear to be a good
match for the position.
I offer 9 years of solid experience working in the Human Resources Office
of The Supreme Court of Ohio and more than 10 years in various customer
service environments. I enjoy being the first impression of an organization
and pride myself on being courteous and professional.
I am a self-motivated individual who can work well independently to meet
goals or as a contributor in a team environment. Additionally, effective
communication and interpersonal skills acquired through my diverse work
experiences are qualities that I also possess.
My resume is only a brief overview of my qualifications and the
contributions I could bring to your organization. I am seeking a position
that would offer new challenges and continued growth opportunities. I would
like the opportunity to discuss with you further your particular needs and
how I might best be able to fulfill them.
Please feel free to contact me at 614-***-**** at your convenience.
Sincerely,
S. Denise Johnson
Shreve Denise Johnson
1595 McNaughten Road ( Columbus, Ohio 43232( 614-***-**** (
Career Objective:
To utilize my work experience from customer service and personnel
administration to further develop and expand my skills within a
career administrative position.
Work Experience:
Risk Analyst 2007 - 2009
J P Morgan Chase
1111 Polaris Parkway
Columbus, Ohio 43240
. Using banking center software, receive inbound calls in a call
center environment
. Conduct over the phone investigation regarding fraudulent or
unauthorized transactions
on customer accounts
. Provide courteous and professional customer service
. Consistently meet/exceed monthly departmental goals
. Maintain relationship with 3rd party merchants to resolve
customer issues
. Participate in "transition training " of new-hires
Customer Service Representative
National City Bank 2005 - 2007
Direct Banking Center
4661 E. Main Street
Columbus, Ohio
. Using banking center software, receive inbound calls in a call
center environment
. Provide courteous and professional customer service while
suggesting banking products to increase banking relationships
and dollars
. Respond to telephone inquiries regarding loan products
. Prepare research requests and calculate payoff amounts for
installment loans
. Consistently meet/exceed monthly departmental goals
Fraud Prevention Analyst 2003 - 2004
Discover Financial Services
New Albany Call Center
New Albany, Ohio
. Provide courteous and professional customer service in a call
center environment
. Using complex operational system to resolve issues regarding
customer accounts
. Format fraudulent accounts and send to investigative departments
. Research applicant data as it pertains to identity theft
Human Resource Specialist 1993 - 2002
The Supreme Court of Ohio
30 E. Broad Street, Columbus, Ohio 43215
. Receive and track applications for prospective employees
. Interview and recommend candidates for employment
. Schedule assessment testing and review results
. Perform background and reference checks
. Using automated system coordinate and process monthly and bi-
monthly payroll and benefits for Elected Officials in the State
of Ohio
. Prepare monthly budget reports and accounts payable/receivable
for visiting judge program
Human Resource Assistant 1989 - 1993
Jacobson's
City Center Mall, Columbus, Ohio 43215
. Receive and track applications for prospective employees
. Interview and recommend candidates for employment
. Coordination of benefits program, payroll, employee evaluations
and teen advisory board
. Coordinate employee disability and worker's compensation claims
. Prepare monthly store reports for submission to regional office
Customer Service Representative 1985 - 1989
Willis Distributing Company
Homer Ohio Lane, Groveport, Ohio 43125
. Input and invoiced retail and wholesale orders
. Prepared daily store deposits
. Coordinate accounts receivable/payable for all retail accounts
. Generated financial and retail statements
Professional Strengths:
( Excellent people skills
( Able to meet program deadlines and requirements while performing
multiple tasks
( Highly organized and resourceful
( Works well under pressure in a supervised or non-supervised
environment
Professional and Personal References:
. Provided Upon Request
Education
( Ohio University, Athens, Ohio
1975 - 1976
Contact this candidate