Luis A. Rivera

** ****** ******

Newark, NJ *****

Cell: 973-***-****

abksmi@r.postjobfree.com

OBJECTIVE: To obtain an entry-level position within an organization that will provide

growth and advancement.

QUALIFICATIONS: Very outgoing, sociable person, and a quick learner. I am computer

literate with good typing skills. I have experience with Windows programs and Microsoft

Office. In the near future, I would like to attend school to further my education.

SKILLS:

Typing 48 WPM

Professional Customer Service

Word, Excel, PowerPoint

Excellent Interpersonal and Organization Skills

Inventory management

Department head responsibilities

EXPERIENCE:

04/2011- Present (Home Depot) Union, NJ

Pack down/ Inventory Management

Responsible for inventory management

Changing inventory amount making sure everything is up to date

Placing orders on store items when needed

Packing down items when needed

Update shipping orders

Addressing items out of stock

Validating & sequencing bays (shelves)

01/2007 – 11/2010 APS, INC. (Horizon BC BS) Newark, NJ

Call Center / Claims Representative

Responsible for answering and assisting customers with there questions and or concerns

regarding there medical claims

Re-routed all appeals appropriate locations

Handled heavy data entry updates with strong accuracy

Responsible for other clerical duties such as; Filling, Copying, Sorting

10/2006 - 11/2006 APS, INC. (Horizon BC BS) Newark, NJ

Clerical

Handled all mail room clerical aspects

Answered a heavy volume of calls daily

Responsible for updating the database

Collecting all federal calls payments

Organized files based upon amounts

Responsible for handling other clerical duties

12/2004 - 09/2006 (American Pride) Middlesex, NJ

Call Center / Data Entry Clerk

Operated a five line switchboard phone system

Answered a heavy volume of calls on a daily basis

Handled clerical duties such as: filing, faxing, and sorting

Handled heavy data input into the computer system

Data entry included file updates and order inputs

Responsible for handling routine requests

Assisted in training new employees

Kept an up to date calendar of scheduled meetings and company events

Responsible for scheduling meetings and message intakes

Knowledge of usage of company specific databases

EDUCATION: East Side High School

High School Diploma

CERTIFICATIONS: Forklift license

Order picker license

Reach license

Home Depot Pro- Truck delivery driver extensive experience

REFERENCES: AVAILABLE UPON REQUEST

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