MATTHEW D. GARFF

**** * ********* **.

San Tan Valley, AZ 85140

480-***-**** abkrna@r.postjobfree.com

QUALIFICATIONS

. University of Utah graduate with a 3.959 GPA - BA degree in

Psychology.

. Performed two years of detailed research for U of U psychology

graduate students.

. Spoke Spanish everyday for two years as a missionary for the Church of

Jesus Christ of Latter-Day Saints.

. Handled Spanish/English customer service requests for Utah

unemployment services.

. Have six years experience managing inventory, shipping needs, and

planning of future asset allocation to facilitate on going Hanjin

Shipping operations in a very pressured environment.

. Documents, prepares, and stores files for accident cases and total

loss claims.

. Prepares weekly/monthly reports for Hanjin Shipping managers.

. Am Computer literate - proficient with word processing, spreadsheets,

and sundry office software.

ATTRIBUTES

. Am highly motivated and can work independently in a changing

environment.

. Can speak, read, and write Spanish.

. Enjoy working with people and like to use my Spanish.

. Am loyal and dependable and am willing to work extra hours to get the

job done.

. Clean background

EXPERIENCE

Equipment Control Specialist -HANJIN SHIPPING - 2004 to present

. Monitor and manage inventory from various yards

. Direct truckers on the return of our assets

. Forecast availability, and work with supervisors and sales to avoid

service failures

. Prepare reports for supervisors

. Issue work orders to vendors for the movement of our equipment

. Plan surplus empty inventory container loading

. Facilitate cooperation between various agencies

. Manage the return of sale and lease containers

. Answer inquiries to various working levels from internal and external

sources

. Supervise the collection of third party bills

. Instruct third parties to clear fines incurred while in possession of

our assets.

. Prepare and process total loss liability claims to third party

vendors.

Unemployment Ins. Specialist-STATE OF UTAH - 2002 to 2004

. Answered incoming call about various aspects of unemployment insurance

in Spanish and English.

. Processed initial claims and documented any issues that needed

clarification

. Performed in depth eligibility reviews

Customer Service Rep-AMERICAN EXPRESS CO - 1999 to 2002

. Answered incoming customer service calls in Spanish and English.

EDUCATION

UNIVERSITY OF UTAH-Fall 1999-May 2002 Graduated with a B.S. degree in

Psychology 3.959 GPA, Scholarship recipient

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