Customer Service Marketing
Resume:
April J Polk
Apolk**@gmail
Summary of Qualifications
Solid professional and educational background of communications partnered
with excellent customer service skills. Strong analytical and planning
skills, combined with the ability to coordinate the efforts of many to meet
organizational goals. I also possess productive and efficient work habits
without supervision.
Employment History
Social Media Coordinator Oct 09-Present
ColumbusBlack.com
Manage social marketing and communications functions.
Increased Twitter account to an average of 5.46 new followers per week.
Assisted with the facilitation of social networking promotions and
give-a-ways.
Movie screening passes.
Event promotion and implementation.
NSBE Regional Conference.
Monthly professional networking gatherings (Mid Month Mixer).
Marketing Assistant Jan 09-Nov-09
Columbus Jazz Arts Group
Lead Marketing contact for Inside Track concert series.
o Managed two technical support interns.
o Artist management for Inside Track artists.
. Created and managed various social media outlets for JAG including:
o MySpace, Twitter, Face book, Yahoo Events, Flicker etc.
. Promotion and print distribution at concert events.
. Assisted with the facilitation of quarterly budget projects, concert series
selections, target marketing for ticket sales.
. Promotion of historic Lincoln Theater reopening (Columbus, Oh).
Developed and maintain company production grid which was used to organize
marketing development timelines for organization
Member Services Consultant July
07-Present
Aetna Insurance company
Revision and designing of customer service center's plan sponsor tool kit for
Retiree Health Access Web portal.
Medicare and Traditional insurance plan member education and healthcare
reform implementation.
Handle escalated issues and supervisor call requests.
. Proficient experience reviewing claims and eligibility inquiries for HMO
and Traditional products.
. Retiree Health Access eligibility inquiries:
o Assist potential and existing members with billing and plan enrollment
issues.
Service center help skill and training mentor.
Education
The Ohio State University, Columbus OH
B.A., 3/2009
Major: Interactive Communication Processes
Ohio Dominican University, Columbus OH
M.B.A., 10/2009-Present
Major: Business specializing in Marketing
Key Coursework:
Managerial Accounting Managerial Economics Business Ethics
Visual Communication Public Relations Business Law
Design
Marketing Research Advertising and Leadership Development
Methodologies Marketing
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