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Sales Customer Service

Location:
Charlotte, NC, 28277
Posted:
September 23, 2010

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Resume:

PAUL A. GODETTE JR.

**** ******** **. #*** *******, NC 27616

Cell: 919 - 827 - 3031

abkr6v@r.postjobfree.com

EMPLOYMENT HISTORY

Teller

SunTrust

Raleigh, NC

March 2008 - December 2009

. 10+ time 2009 SunTrust Perfect Service Award recipient for having a

perfect score on the SunTrust PPI for the North Boulevard branch

. Consistently ranked 1st in Teller referrals that resulted in closed

sales for all SunTrust branches in Wake, Granville, and Person

counties on a monthly basis

. Consistently ranked within the top 5 in Teller referrals resulting in

closed sales for all SunTrust branches in the Central Carolina region

. Performed basic and advanced teller transactions utilizing multiple

systems simultaneously

. Responsible for cash handling, sales referrals to specialized bankers

and recognizing opportunities for cross-selling products and services

. Assisted in resolving client issues by performing necessary

maintenance on client relationships

. Knowledgeable of any changes to current products, new services and

changes in operational procedures to ensure compliance

. Exceeded monthly teller referral goals on a consistent basis

Sales Supervisor

Fort Sill National Bank

Wake Forest, NC

December 2006 - March 2008

. Remained the top Supervisor in sales performance

. Oversaw daily transactions and sales efforts of CSRs

. Performed lead teller responsibilities such as daily Teller selection

and supervising daily branch operations behind the Teller line

. Coached and evaluated CSR's performance and assisted in CSR's training

and development

. Assisted in interview process for prospective CSR's

. Audited the vault and all Teller drawers daily and monthly

. Assisted in development of new promotions and sales incentives for

CSR's

. Consistently met and exceeded individual monthly sales incentives

Customer Service Representative

Fort Sill National Bank

Wake Forest, NC

October 2005 - December 2006

. Received the 2006 award for CSR of the Year for the Wake Forest branch

. Consistently met and exceeded individual monthly sales goals becoming

the top CSR in sales performance opening over 600 client accounts

. Resolved client issues by providing excellent customer service and

performing the necessary maintenance on client relationships

. Opened new deposit accounts, accepted loan applications and referred

clients to appropriate officers for additional services

. Identified financial needs through cross-selling appropriate products

and services to clients

. Educated clients on new and current services

. Complied with changes in branch operational procedures

EDUCATION

Strayer University, Raleigh, NC

AA Business Administration major June 2008 - Present

DeVry Institute of Technology, Fremont, CA

Business Information Systems major June 2000 - December 2001

Mt. Diablo High School, Concord, CA

Graduated June 2000

SPECIAL SKILLS

. Banking Systems:

AS400

STI Platform

Bancstar

. Microsoft Office

. Windows NT

. Database/Data Warehousing concepts



Contact this candidate