Tameka L. Jenkins

**** ******** ****.

Metairie, LA 70003

Cell: 314-***-****

Email: abkr5n@r.postjobfree.com

QUALIFICATIONS:

. 5 years of computer experience including Microsoft Word, Power Point,

Access, and Outlook

. 1-2 years of call center and supervisory experience

. 5 years of data entry, problem solving, and customer service

experience

. Strong verbal and written communication skills

. Organized, detailed, and great with time management

. Capable of typing 50+ wpm

EXPERIENCE:

04/09-present Equifax/TALX Corporation

St. Louis, MO

Unemployment State Consultant/Administrative Clerk

. Enter data for unemployment claims

. Create letters of protest to the state on behalf of the employers

. Process and screen unemployment claims

. Provide information to state representatives

. Perform faxing, photocopying and filing duties

. Create priority work report for 3 days

. Answer calls and direct them to the appropriate specialists

. Sort and deliver mail to the necessary departments

01/09-04/09 Convergys

St. Louis, MO

Customer Service Representative II (Call Center)

. Gathered and entered data from customers into the system

. Addressed customer concerns in relation to their banking accounts

. Assisted incoming callers with opening new accounts, applying for

loans, and overdraft charges

. Provide excellent customer service

04/08-12/08 Asurion Wireless Insurance

Nashville, TN

Customer Service Representative (Call Center)

. Filed insurance claims for customers' lost, stolen, and damaged

wireless devices

. Operated switchboard phones to transfer customers to different

departments

. Performed faxing, photocopying and filing duties

. Assisted supervisor with special projects

. Provide excellent customer service

EDUCATION:

June 2004 McCluer High School High School Diploma

St. Louis, MO

August 2004-current Middle Tennessee State University Sociology Major

Murfreesboro, TN

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ORGANIZATIONS:

Alpha Kappa Psi Professional Business Fraternity-Spring 2008 Intern Class

President

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