Customer Service Assistant

Delores L. Evans

**** ************ **.

Columbus, OH 43232

614-***-****

abkqt0@r.postjobfree.com

Highlight of Qualifications

. Over ten years experience working in the healthcare

field and customer service

. Strong work ethics

. Able to work well independently or as a cooperative

team member

. Excellent Customer Service and Problem Solving Skills

. Ability to multi-task efficiently and effectively

Work Experience

08/09 - Present Mohican Sports Medicine

Athletic Trainer PRN

. Coverage of athletic events on an as needed basis

including football, volleyball, soccer and basketball

on an as needed basis

. Pay is per event

10/07 - 05/09 Sports Medicine Grant Orthopaedic Assistant

Orthopaedic Assistant

. Assisted hand surgeon in scheduling surgeries, tests

and referrals for patients

. Applied braces and casts

. Administrative paperwork for surgeon and patients

including disability and FMLA paperwork

. Served in an outreach capacity as Athletic Trainer at

local high schools covering athletic events

4/06 - 12/07 Harris Health Trends/Healthways

Health Advisor /Lead Worker

. Supervision of 8 fellow health advisors

. Assignment and delegation of work to HA's

. Administration of projects from Supervisor and

Division Director

. Responsible for opening/closing of building

. Telephonically advised clients on how to lead healthy

lifestyles

8/05 - 5/07 Liberty High School Powell, Ohio

Assistant Athletic Trainer

. Coordination of coverage of athletic events with Head

A.T.

. Triage and rehabilitation of athletic injuries

. Documentation of injuries and follow-up

care/instructions

8/04 - 4/06 Curves for Women Columbus, Ohio

Fitness Trainer

. Teach exercise program to prospective and existing

members

. Create and maintain promotional ventures for company

. Handle billing and customer service issues

. Provide care and maintenance to facility

D. Evans pg. 2

10/03 - 5/05 Parma Community Hospital Parma, Ohio

Athletic Trainer

. Provided athletic training coverage for high school

athletic events

. Worked closely with fellow athletic trainers to

coordinate coverage

. Documented injuries and follow-up care for athletes

8/03 - 6/05 Elyria City Schools Elyria, Ohio

Substitute Teacher

. Taught students from Kindergarten to 12th grade

. Prioritized and handled discipline problems as they

occurred

. Tutored 4th and 6th grade students in Math portion of

the Ohio Proficiency Test

8/02 - 6/03 Jaworski Physical Therapy Elyria, Ohio

Athletic Trainer

. Served as Assistant Athletic Trainer at Elyria High

School

. Assisted patients in the physical therapy clinic with

exercise

. Maintained athletic trainer certification and

attended classes and conferences

8/01-8/02 SportsCare Rehabilitation Toledo, Ohio

Athletic Trainer

. Served as Head Athletic Trainer at Toledo Scott High

School

. Provided first aid coverage at community events

. Assisted patients in physical therapy clinic through

exercises

Education

University of Akron Akron, Ohio

Master of Science in Education

Exercise Physiology/Adult Fitness

Capital University Columbus, Ohio

Bachelor of Arts

Athletic Training

Computer Skills

Microsoft Office and Internet

IDX - Scheduling Software

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