FLORENCE AFI-MARIE KUGBLENU

***** ****** ***, *****, ** 20841

301-***-****

abkqhy@r.postjobfree.com

________________________________________________________________________

BACKGROUND:

I have 7 years of professional experience in business analysis with

excellent written and oral communication skill in English and French. As a

business analyst,

I have extensive experience in gathering, managing and documenting business

and functional requirements, communicating effectively with upper

management, developers and QA engineers.

Adept at creating and transforming business requirements into functional

requirements and designing business models using UML diagrams - Context,

Use Case, State, Sequence, Activity diagrams in Enterprise Architect .

I have strong experience in conducting UAT and documentation of test

cases. Familiar in designing and developing manual and automation test

cases and test scripts using Test

Exceptional problem solving and sound decision making capabilities,

recognized by alternative solutions, and confident, accurate, decision-

making coupled with excellent communication and interpersonal skills. I

track good record for meeting deadlines and submit deliverables on time.

US Citizen

Objective:

To take a challenging role on business operations as Business Analyst and

give an efficient and effective solution that would help the organization

to achieve the best solution in business which would increase its

productivity in market.

Education:

Certified Business Analysis

Bachelor of Science in Accounting

BS in Computer Science

Software Skills:

Microsoft Office tools namely Access, Excel, Outlook, PowerPoint and Word,

SQL, Navision related to Business Warehouse, Pathways, UML, DOORS, Data

warehousing, FRD and BRD experience, and good knowledge on Business

Objects.

Typing speeds, 40 - 50 WPM and experience in Ten Key.

Work History:

Music Center, Frederick, MD 02/2008 - Present

Business Analyst

Project: Loan Processing System

The project was a web-based application involving the automation of a loan

origination process beginning from origination/opening a loan application

through funding/closing. The system performed all the business functions of

the loan process such as set-up account information, new loan set-up,

credit, and income. The project involved modules for Pre approval,

Application, Processing, and Closing.

Responsibilities:

I generated a streamline process to understand the various steps in

the loan lifecycle and desired functionality of the new system by

interacting with users, management, stakeholders, and lenders.

I gather all the requirements and analyzed the feasibility of their

needs by coordinating with the project manager and technical lead.

Identified, researched, investigated, analyzed, defined opportunities

for business process improvement, documented business processes and

initiated efforts to make improvements.

Contributed to the definition of scope, performed extensive

requirement analysis and defined functional specifications.

Prepared Business Requirement Documents and used Requisite Pro to

manage, analyze, and convert business requirements into functional

specifications.

Used RUP methodology to analyze and translate business requirements

into system specifications, communicating with the business on a

broader scale.

I used Rational Rose and UML to produce models like context, use case,

sequence, and activity.

I Used Clear Case to keep different versions of the documents and

Clear Quest to report bugs or defect.

I assisted in designing test plans, test scenarios and test cases for

integration, regression and user acceptance testing to improve overall

quality of the Application.

ABC International, Ltd., Fairfax, VA 01/2007 - 02/2008

Business Systems Analyst

I'm responsible for the accounting systems of the company which included

Accounts Receivable, Accounts Payable, Payroll, and General Ledger.

Duties included: client liaison; systems

analysis & design; preparation of program specifications; project

control; preparation of system & client documentation; testing and

quality control; and client training.

I successfully replaced previous

financial software for the company. Evaluated new packaged software,

recommended, purchased, tested and implemented new, computer business

accounting software and trained clients.

I reported to the Director of Information

Systems and interfaced with all levels of corporate management.

Signature Financial, Washington, DC 05/2005 - 01/2007

Projects: Business Analyst

Acted as primary liaison between the client departments and the Information

systems IT department; performed analysis, review, and estimation of the

requests; prepared and reviewed system requirements, and client

documentation. Prepared and executed detailed test plans and test cases.

Project duties included multiple task project assignments,

scheduling and tracking; facilitating meetings with all levels of the

business community for requirements gathering, project development, design

considerations, impact and risk analysis, and quality control of client

acceptance testing.

Utilized corporation developed SDLC methodology. I used Microsoft

Office software to perform required job functions.

I

Reported to Supervisor of payroll and benefits analysis and interfaced

directly with all levels of the client community and department management.

HMS INC, Chicago, IL 02/2004 - 04/2005

Projects: Business Analyst for this investment Management Company

I determined business, user, and function requirements. I Created vision,

scope and use case documents: business process models, use case diagrams,

activity diagrams, and state chart diagrams. Utilized RUP to configure and

develop process, standards and procedures. Conducted Joint Application

Development (JAD) sessions with stakeholders throughout SDLC to resolve

open issues.

I validated technical designs created by IT development

against functional specifications. I also worked with QA team to design

test plan and test cases for User Acceptance Testing (UAT). I coordinated

work plans between project manager and client using MS Project. Created

documentation for training and help Desk Teams

Languages Known:

English, French

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