PAMELA S. FORCIER

** **** ****

Nashua, NH *****

603-***-****

abkqh4@r.postjobfree.com

PROFESSIONAL SUMMARY:

A dedicated and goal-oriented professional who performs job

responsibilities in a determined and efficient manner. Strong

organizational skills, attention to detail and a commitment to get the job

done.

. Resourceful and capable of applying knowledge beyond the scope of

typical job responsibilities.

. Strong ability to adapt to changing priorities and conditions.

. A team player who is also very capable of working independently with

little supervision.

PROFESSIONAL EXPERIENCE:

Brooks Automation, Chelmsford, MA

1999-2009

Provider of Intelligent Automation Systems

Financial Analyst / 2005-2009

( Provided support to the Global Service Organization Controller by

assisting in forecasting, budgeting and headcount reconciliation.

( Maintained monthly accrual analysis for commissions and relocation

expenses.

( Reclassed booking and billings to the correct revenue and cost of

goods sold general ledger accounts.

( Reviewed monthly expense reports and booked appropriate journal

entries.

( Generated "lost" revenue by researching backlog and expediting

invoicing.

( Developed MS Excel commission templates and processed commissions for

62 sales personnel worldwide while achieving 45-60 day payment goals.

( Reported worldwide bookings, billings, and backlog information to

senior management on a weekly basis.

Sales Order Administrator / 1999-2005

( Reviewed purchase orders for acceptable terms and conditions of sale,

correct product configurations and the presence of negotiated contracts

prior to booking orders.

( Determined and allocated revenue upon booking of sales orders.

( Created worldwide procedure for intercompany purchase orders and

invoicing.

( Participated in vendor selection, requirements meetings and

integration testing for the Order Management System implementation.

Pamela S. Forcier - Page 2

American Fiber & Finishing, Inc., Westford, MA

1998-1999

Vertical manufacturer of aerospace and industrial products

Marketing and Sales Assistant

( Prepared sales and margin analysis for the Vice President of Sales and

Marketing.

( Determined product pricing for customer quotes.

( Designed and maintained customer and product databases in MS Access.

( Provided product information and samples to prospective customers and

created follow-up scenarios.

( Calculated sales forecasts and created reports in MS Excel.

The Gem Group, Inc., Lawrence, MA

1997-1998

Leading wholesaler of advertising, promotional items and sporting goods

Customer Service Representative

( Prepared price quotes on merchandise including decoration, shipping

and artwork.

( Determined cost-effective methods to nullify customer return requests

through

re-negotiation of terms.

( Pacified irate customers by providing optimal solutions to ensure

company loyalty.

( Investigated customer credit requests.

NOVA Chemicals, Inc., Leominster, MA

1995-1997

A leading supplier of plastics

Customer Service Specialist

Coordinated sales order processing and managed customer orders utilizing

the SAP system.

Participated in price, volume and credit accrual management processes.

Managed customer feedback and responded to customer service inquiries.

Researched inventory and availability at various sites to prevent costly

customer shutdowns.

EDUCATION: Keene State College: B.S. Business

Management

TECHNICAL SKILLS: MS Excel, MS Word, MS Access, MS PowerPoint, SAP,

PeopleSoft

JD Edwards, Business Objects, Oracle and Glovia

PROFESSIONAL DEVELOPMENT:

. Interpersonal Skills Development Training

Franklin Time Management Seminar

SAP Training Courses

Contact this candidate