DEBORAH M. WALTON

***** **** ******** *****

Riverview, FL 33569

abkqbc@r.postjobfree.com

386-***-****

EXPERIENCE:

REMINGTON COLLEGE ADMIN SVCS December 2009 to February 2010

Manager: John Diaz 407-***-****

o Customer Service for perspective college students

TOTAL MARKETING CONCEPTS September 2009 to December 2009

Manager: Marlon Dean 407-***-****

Telemarketing Sales for Telephone, Gas & Electric Utility Companies

CONVERGYS CORPORATION February 2004 to October 2008 Company ID: 10274

Manager: Donna Wolfrey 407-***-**** (HR)800-***-**** PIN: 29071102

Customer Service for AT&T Wireless

o Phone support - help desk in a call center for AT&T customers

o Technical troubleshooting for wireless devices

o Research & resolve customer service issues, including billing issues

o Upgrading customers from digital technology to global technology

service

SEMINOLE PRECAST MANUFACTURING, INC. March 2002 February 2004

Manager: Vicki Salis 386-***-****

Contracts-Office Admin / Production-Scheduling Admin

o Receive, modify & execute customer contracts & resolve cust svc issues

o Data entry: customer, inventory, new job reqs & revisions throughout

production

o Input, print & verify daily production schedule & Verify blueprint

drawings

o OSHA Safety Committee, Generate daily mfg sched from FDOT approved

elevations

o Process credit apps for new custs & General office/admin duties

o Fluent with Microsoft Office Products, such as Word, Access & Excel

ORACLE CORPORATION June 1996 to June 2001

Manager: Cathy Scully (HR)888-***-****

Associate Technical Support Analyst / Customer Technical Support Analyst

o Customer technical support of the Oracle software on Unix & Windows

platforms, including: installations, upgrades, migrations,

troubleshooting & resolutions

o Develop end user product documentation & problem/solution documents

o Customer technical support of networking issues on Unix & Windows

platforms

AUTOPOWER CORPORATION July 1988 to June 1996

Manager: Michael Mallory-President 800-***-****

Customer Service Analyst / Programmer Analyst

o Customer technical support of software on Unix & PICK operating

systems

o Troubleshooting/resolution of application software

o Troubleshooting/resolution of various hardware: printers, modems &

monitors

o Customized programming & debugging of software source code

o Develop end user product documentation & training end users on

application usage

o General office & administration tasks

EDUCATION:

o B.S. in Computer Science

o Certification for Class A CDL

o Flagler College, St. Augustine, FL

o Completed 2 yrs of Business Degree

o ROTC 6 years (High School & College)

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