Customer Service Manager
Resume:
Jacquelyn Ortiz Munoz
**** * ********* *** *******, IL 60647
Cell 773-***-****
***************@*****.***
WORK EXPERIENCE:
Jul '08 -Present The Employer Group c/o American Family Insurance
3948 N Cicero Ave Chicago, IL 60641
Agent: Sandra Maldonado
Office Manager/Licensed Insurance Producer
Duties: Sales, Customer Service, Scheduling and conducting
insurance reviews, Organizing task and calendar for Agent
and other reps in office, budgeting bank statements,
handling of payments, training and supervising of new
office staff.
Jul '02 - Jul '08 Miguel Cruz Jr. Agency c/o American Family
Insurance 773-***-****
4411 W Fullerton Ave Chicago, IL 60639
Office Manager/Licensed Insurance Producer:
Duties: Sales, Customer Service, Scheduling and conducting
insurance reviews, Organizing task and calendar for Agent
and other reps in office, budgeting bank statements,
handling of payments, training and supervising of new
office staff.
Reason for leave: Agent retired then assigned to the
position above.
Oct '01- Jun '02 St. Augustine College
1333-45 W Argyle St Chicago, IL 60640
Receptionist
Duties: Answering phones, use of definite switchboard (200
extensions), student support and registration.
Aug' 00-Oct' 01 Tony N' Tina's Wedding
230 W North Ave Chicago, IL 60610
Box Office Sales and Management of money, Photographer,
Host
Dec'98- Jun'99 The Imperial Nursing Home 773-248-
9300
1366 W Fullerton Ave Chicago, IL 60614
Certified Nurse Assistant
Duties: Care of elderly and terminally ill patients.
EDUCATION
. Saint Augustine College, 2000 to 200*-***-***-
8756
. Licensed Practical Nursing Program Graduated July 2000
. Von Steuben Metropolitan Math & Science Center Graduated June 2000
CERTIFICATIONS/ LICENSES:
. Illinois Insurance Producers License From 2002 valid until 12/2010
. April 1999 Certified Nurses Assistant
. February 2001 Pediatrics for CNA's
SKILLS:
. Experience with DOS, Microsoft Office XP, Microsoft Word, Excel,
Spreadsheets, Power Point, Including typing 50 wpm, ability to
navigate internet.
. Bilingual (Spanish), Honest and reliable, Detail orientated, ability
to multi-task and prioritize, able to work individually or as a team,
Excellent organizational skills, Able to adapt to a fast pace work
environment.
. Ability to use office machinery
ORGANIZATIONS
. Secretary or Student Affairs (1998-2000), Class President (2001-2002)
REFERENCES
. Jose De Jesus Chicago, IL 773-505-
3997
. Nita Reyes Chicago, IL 773-407-
9555
. Jeanette Castro Chicago, IL 773-***-****
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