Pamela Staples

*** ******** ***** *

Buffalo, New York 14216

Phone: 716-***-**** E mail: abkpq4@r.postjobfree.com

Objective: Clerical /Administrative Assistant

Highlights of Qualifications

•Over 10 years of professional experience with the public, interactions with individuals at all levels as well

as problem solving resolution skills, Trustworthy, ethical and discrete.

•Communication verbally as well as written in a clear, concise, and effective manner.

•Consider efficiency, planning and accountability highly important.

•Committed to superior customer service.

•Detail oriented, and organized as well as resourceful in completing projects, Able to multi task

effectively.

•Leadership skills developed in the U.S. Military, directing subordinates.

•Proficient with Windows 2003, 2007 and Windows Vista, Publisher, adobe Illustrator; Photoshop;

scanning technology; HTML; website development; Internet maintenance and proficient.

Relevant Experience

Administrative Assistant

•Responsible for handling all official company correspondence, Responsible for filing, copying and

database input, upgrading office filing system, program documents, contracts, meetings and all church

•Responsible for other duties as assigned. Confidential and sensitive information is handled very

carefully.

•Responsible for answering phone calls and dealing with inquiries. Working as a initial point of contact

for people calling the church and help leaders and staff of the church in organizing variety of church

programs and activities, Provided oversight for weddings and funerals.

•Provided customer service including receiving visitors, receiving deliveries and maintaining records of

staff and visitors.

•Responsible for managing all executive level administrative tasks that includes conference calls,

meetings and arrangement of travel.

•Producing church bulletins and newsletters special programs and bulletins, and flyers, Maintain and

updating church calendar.

•Attending corporate meetings of the church as well as taking minutes. Direct supervisor to Secretary,

Preparing weekly payroll as well as employee records, and schedules. Give training for employees.

•Representing the church at Pastor’s discretion at various functions, meetings and events.

•Used e mail and fax facilities. multi line phone. Handling issues via network or telecommunications.

•Construction of church website

Employment History

•2007 2009: Executive Assistant, Friendship Church, Buffalo NY

•2005: Customer Service Internet Listings, Empire Liquidators, Buffalo, NY

•1997 2004: Head Customer Service Representative, FESSCO, Atlanta GA

Military Service

•1986 – 1990: U.S. Military (Army) Training: Ft. Dix, NJ. Discharge: Honorable

Experience: MOS 91D (Operating Room Technician) Walter Reed Army Medical Hospital,

Washington, DC.

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Education

2009 online secretarial and computer refresher courses

General Studies Erie Community College Buffalo, NY

Certificate Secretarial Courses, Buffalo Vocational Technical Center, Buffalo NY

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