Anthony J. Arena

** ****** ***.

Audubon, NJ ****6

Home Phone 856-***-****

Work Phone 609-***-****

Cell Phone 609-***-****

Email abkpii@r.postjobfree.com

QUALIFICATIONS

. Eleven years of work experience at the Office of the State

Auditor.

. Extensive word processing and data base software application

knowledge and experience.

. Seven years of volunteer work as a treasurer for multiple non-

profit organizations.

. Facilitator for all new employees.

. Ten years of volunteer work as a recording secretary for

multiple non-profit organizations.

. Previous employment and volunteer experience as a facilitator,

trainer and supervisor.

SALARY CONSIDERATIONS: $25,000.00

EDUCATION

2000 - 2008 Completed 48 Credits at Camden County College, while

maintaining a 3.70 GPA.

2001 - 2001 Certificate of Completion, Microsoft Windows 2000

1998 - 2000 Certificate of Achievement, Junior Achievement, 44

Front St., Suite 780, Worcester, Mass.

1998 - 1998 Certificate of Completion, A+ Certification

1997 - 1997 Certificate of Completion, Novell NetWare 4.1 CNA

Certificate of Completion, Microsoft Windows 95

Certificate of Completion, Microsoft Windows NT

1979 - 1980 Certificate of Completion, Control Data Institute,

1429 Walnut St., Philadelphia, PA.

1969 - 1973 High School Diploma, Academic Studies, Cardinal

Dougherty HS. Phila., PA.

1966 - 1969 Saint Michael of the Saints, Germantown Ave.,

Philadelphia, PA. Grades 6 - 8

1960 - 1966 Ascension of Our Lord, Westmoreland & F Streets,

Philadelphia, PA. Grades 1 - 5

WORK HISTORY

2001 - Present Support Services Assistant

Office of Legislative Services - State Auditors Office

125 South Warren St. Trenton, NJ. 08625

. Formatting and releasing audit reports.

. Maintains an inventory of office supplies and equipment.

. Ensures proper operation and maintenance of office equipment.

. Responsible for work papers storage, rebinding, cataloging, and

issuing upon request.

. Converted work papers database from Alpha 4 to Corel Paradox 9

then to Microsoft Access.

. Reorganized and maintains the work papers file room.

. Responsible for the data entry and maintenance of the audit

findings database.

. Manually update and maintain employee's personal files as

needed.

. Facilitator for the new office Partner telephone system.

. Answer, transfer, and take detailed messages on all incoming

calls.

. Maintain field auditor's telephone list and daily location

schedule.

. Record and input all employees time worked on a monthly basis

into a paradox database.

. Filing and clerical duties as assigned.

. Facilitator for all building issues.

. Maintain front door surveillance and be a backup for all other

security issues.

1997 - 2001 Information Analyst, National Grid USA Service

Company

25 Research Drive, Westborough, MA 01582

. Provide technical second level dispatch service.

. Front line telephone support for all local and remote users.

. Maintained PC hardware and software for all users.

Support multiple Operating Systems and Applications.

. Facilitator for all new helpdesk operators.

. Create, maintain, and update all department documentation.

1996 - 1997 Associate Information Analyst, (Contractor) New Boston

Systems

16 Wheeling Ave., Woburn, MA 01801

. Helpdesk and roaming technician at National Grid USA

. Provided first level telephone support for all customers.

. Provided initial diagnostics of all desktop and laptop computers.

. Travel to remote satellite locations to troubleshoot and resolve

all computer related issues.

1995 - 1996 PC Desktop Technical Analyst, (Contractor) Computer

Express

15 Richardson Ave. PO. Box 308, Wakefield, MA 01880

. Provided desktop PC technical telephone support, both first and

second level, for all hardware and software problems for NEC

Technologies in Boxborough, Mass.

. Support multiple Operating Systems and Applications.

. Diagnosed and repaired customer returned desktop computers and

accessories and prepared for return shipping.

. Responsible for the data entry of all customers' mail-out hardware

and software orders.

1980 - 1995 Shared Medical Systems Inc.

51 Valley Stream Parkway, Malvern, PA 19355

1994 - 1995 Advanced Network Engineer (Edgewater Park,

Wakefield, MA)

. Responsible for the repair and installation of all PC's &

Printers in hospitals

throughout the New England area.

1990 - 1994 Operations Technical Analyst (VA. Medical Center,

Phila., PA)

. Assembled and installed all PC's, Printers and network devices in the

facility.

1983 - 1990 Sr. Computer Operator (VA. Medical Center, Phila.,

PA)

. Coordinated the daily operations of the data center.

. Facilitator for the operations staff on both day and night

shifts.

1980 - 1983 Computer Operator (51 Valley Stream Parkway,

Malvern, PA)

. Worked on a team, providing data center support on a rotating

shift.

. Supervised and trained new staff.

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