Rhonna A. Forgue

***** ********* *********

Mishawaka, Indiana 46545

Home: 574-***-**** Mobile: 574-***-****

abkp9q@r.postjobfree.com

Professional alignment within a company that will benefit from my office

Objective operations talent, customer focus skills and commitment to company goals and

objectives

Professional Data Processing

Achievements Key contact to collection agencies for cease of order based on bankruptcy notices

Records management and tracking client accounts for updates per pending notices

Process adjustments in client accounts per court specification date and notices

Building client data base and set up of account status

Implement tracking system to monitor bankruptcy credits issued to client accounts

and avoid duplicate credits and or duplicate petitions against same account numbers

Billing accuracy for applied payments and adjustments

Scheduling client accounts installation and closing work orders upon completion

Format mail merge correspondence to Prosecutor’s office for “bad check”

collections

Conduct fraud investigations and background checks

Track customer resolution in client data base

Customer Focus

Inbound customer calls and resolution

Re-scheduling install dates when applicable to business operations

Initiate client adjustments request for management approval

Marketing and selling upgraded services and equipment. Received top recognition

for sales of premium products and services as tracked monthly

Client communication and or education on products and services, troubleshooting

and or service interruption resolution

Operations Administration

Key contact for office supply ordering, maintain and track inventory. Stay within

the assigned budgetary guidelines and research area vendors for best pricing

Establish internal order process and created order form request for approval

Key contact for establishing the set up and implementation for upgrading office

equipment with direct vendor contact.

Responsible for training office staff on the implementation of upgraded office

equipment

Key access to secured office equipment (postage mail machine and key code

copier/fax machine)

Key access to secured office supply inventory and break room supplies

Microsoft Office (Excel, Word, Training team members on bankruptcy

Skills and Outlook, Power Point, Access) processes

Applications Adobe Photo Elements Mathematical applications

Analytical and strategic thinking Certified CPR and Defibrillator

Responder

Credit Management NetVision

Public File Training

CSG-Comcast client data base

Call Center/Resolution

Bankruptcy Clerk Comcast Cable, Mishawaka, IN 1997 to 2009

Work History Lead Customer Service Rep TCI Cable, Mishawaka, IN 1987 to 1997

Customer Service Rep Target, South Bend, IN 1982 to 1987

Diploma Penn High School, Mishawaka, 1982

Education IN

References are available on request.

References

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