Rhonna A. Forgue
Mishawaka, Indiana 46545
Home: 574-***-**** Mobile: 574-***-****
abkp9q@r.postjobfree.com
Professional alignment within a company that will benefit from my office
Objective operations talent, customer focus skills and commitment to company goals and
objectives
Professional Data Processing
Achievements Key contact to collection agencies for cease of order based on bankruptcy notices
Records management and tracking client accounts for updates per pending notices
Process adjustments in client accounts per court specification date and notices
Building client data base and set up of account status
Implement tracking system to monitor bankruptcy credits issued to client accounts
and avoid duplicate credits and or duplicate petitions against same account numbers
Billing accuracy for applied payments and adjustments
Scheduling client accounts installation and closing work orders upon completion
Format mail merge correspondence to Prosecutor’s office for “bad check”
collections
Conduct fraud investigations and background checks
Track customer resolution in client data base
Customer Focus
Inbound customer calls and resolution
Re-scheduling install dates when applicable to business operations
Initiate client adjustments request for management approval
Marketing and selling upgraded services and equipment. Received top recognition
for sales of premium products and services as tracked monthly
Client communication and or education on products and services, troubleshooting
and or service interruption resolution
Operations Administration
Key contact for office supply ordering, maintain and track inventory. Stay within
the assigned budgetary guidelines and research area vendors for best pricing
Establish internal order process and created order form request for approval
Key contact for establishing the set up and implementation for upgrading office
equipment with direct vendor contact.
Responsible for training office staff on the implementation of upgraded office
equipment
Key access to secured office equipment (postage mail machine and key code
copier/fax machine)
Key access to secured office supply inventory and break room supplies
Microsoft Office (Excel, Word, Training team members on bankruptcy
Skills and Outlook, Power Point, Access) processes
Applications Adobe Photo Elements Mathematical applications
Analytical and strategic thinking Certified CPR and Defibrillator
Responder
Credit Management NetVision
Public File Training
CSG-Comcast client data base
Call Center/Resolution
Bankruptcy Clerk Comcast Cable, Mishawaka, IN 1997 to 2009
Work History Lead Customer Service Rep TCI Cable, Mishawaka, IN 1987 to 1997
Customer Service Rep Target, South Bend, IN 1982 to 1987
Diploma Penn High School, Mishawaka, 1982
Education IN
References are available on request.
References