STEVEN B. RICHARDSON

**** ******* ******, ***** *******, Ohio 44137

abkp6q@r.postjobfree.com 216-***-****

Sales and customer service professional with over 20 years of experience in

all phases of the business cycle.

Profile

Skilled in problem solving and responsive to the needs of clients, co-

workers and management.

Professional Experience

Skip Tracer

2013 - Present

National Enterprise Systems

. Locate a person's whereabouts collecting as much information as

possible about the subject

. Employ methods of social engineering

. Analyze, reduce and verify information using public and private

databases

. Cross-reference information with others the debtor may have been in

contact with

. Contact the debtor using federal law governing debt collection

practices

. Member of ACA International

Resolution Specialist

2012 - 2013

Alliance Office Solutions

. Monitor and oversee property residential inspections

. Assisted in the management of multiple properties

. Data entry of orders using spreadsheets

. Schedule inspections of residential properties

. Handled tenant and home owner communications

STEVEN B. RICHARDSON Page 2

Customer Service Representative

2012 - 2012

TTI Floor Care

. Responded to high volume calls and answering intricate inquiries

. Trouble shoot products

. Ensure that discounts are applied correctly

. Work with orders from start to completion

. Handle customer requests

. Process numerous orders per day

. Introduce new products and grew customer base

Inbound Sales Representative

2010 - 2011

Progressive Insurance

. Delivered the exceptional buying experience

. Received heavy volume of incoming telephone calls

. Data entry to track, gather information and answer customer inquiries

. Identify customer insurance needs and work to meet those needs using

appropriate sales tools

. Made a positive first impression and promote/sell Progressive's

products

STEVEN B. RICHARDSON Page 3

Sales Manager

1995 - 2010

The State of Ohio

. Performed pricing/quoting customers and answer inquiries

. Trained in product presentation, solution selling and merchandising

. Liaison between vendors and warehousing personnel to expedite product

orders and distribution

. Analyzed stock levels, prepared requirement reports, and coordinated

on-time deliveries

. Professional phone manner, data entry, word processing and updating of

files

. Process over hundreds of orders per day using Microsoft Office, Word

and Excel

. Directed and oversaw daily store operations

. Supervised and hired employees

Identified and captured market opportunities to accelerate revenues and

profits. Ability to work MS Word, MS Excel, Oracle, WordPerfect and MS DOS.

Key Strengths

Account development/management

Consultative/solutions sales

Customer service

Detailed-oriented

Inside sales

Excellent communicator

Self-starter

Supervisor, motivator

Computer literate

Presentation and negotiation skills

Effective in fast-paced environments

Liaison between departments

Contact this candidate