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Customer Service Representative

Location:
Salem, OR, 97302
Posted:
September 26, 2010

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Resume:

Timothy L. Barnett

**** ******* ** *. #**, Salem Or. 97302

Mobile 503-***-**** Email: abkos6@r.postjobfree.com

WORK EXPERIENCE:

Wal-Mart – Salem Oregon Present Position

Temporary Position - Set-up Associate

As a set up associate with Wal-Mart, I am responsible for loading and unloading of trucks on a daily basis, checking in

merchandise, organizing warehouse, building and disassembling modular shelving units, using a pallet jack, forklift, and Walkie

stacker. I am also required when necessary to assist customers with various customer service related tasks.

State Of Oregon Department Of Human Services- Salem Oregon 2009 - 2010

Habilitative Training Technician II

Responsibilities included daily care for clients with various mental and physical disabilities. Care included, preparing meals,

daily hygiene, assisting clients with transportation to and from daily responsibilities such as school, work, court, probation

meetings, doctors office visits, home visits, and personal outings. Ordering and administering medications per doctor’s

instructions and maintaining documentation and notation of medications given, measuring blood pressure, pulse rate and

temperature for clients when necessary, documenting client specimens daily, monitoring day to day interactions between clients

and community both in the house and with the general public.

Maintained a safe and orderly environment for clients on a daily basis which included, daily housecleaning duties such as

laundry, mopping, dishes, room inspections and assistance with room clean up when necessary. Verbal and physical intervention

as needed per BSP guidelines. Incident reporting as needed per BSP guidelines

The Brea Financial Group - Brea, CA 2009 – 2009

Senior Account Executive

Responsibilities included selling both Loan Modifications and Debt Settlement programs to individuals nationwide. Made

approximately two hundred outbound phone calls daily and received inbound calls on rotation. Responsible for entering accurate

information into company database, developing a working relationship with interested customers and responding to all questions

and concerns regarding the programs offered.

Quality Support Services – Costa Mesa, CA 2007 – 2008

Customer Service Representative/Supervisor

Supervisory responsibilities included supervision of call center representatives, handling escalated calls from upset customers,

running routine reports, interviewing, hiring and training of new reps, disciplinary actions when necessary.

Customer service responsibilities included, taking calls from inbound call center cue, answering customer questions regarding

account status, payoff requests, new account setup, account closures, payment processing, document processing and general

account maintenance.

Millennia Mortgage Corporation – Laguna Hills, CA 2006 - 2007

Telephone Initiator/Customer Service Rep

Responsibilities included answering calls from an inbound call center cue, entering data into proprietary tracking software,

collection of confidential documentation necessary to facilitate a home loan, sales support, answered general questions regarding

the loan process, scanned documents into a centralized server, assisted various internal departments with miscellaneous items

such as scanning, and copying.

New American Funding – Costa Mesa, CA 2005 – 2006

Loan Officer

Responsibilities included structuring and selling loans to qualified individuals, made outbound phone calls from internet leads,

answered inbound calls from transfer center, data Entry into loan tracking system, collecting documentation necessary to

complete loan, request appraisals, set signing appointments, prepare documentation for processing, follow up with borrower for

additional information, answer borrower questions regarding loan process and address any concerns.

QUALIFICATIONS:

• Certified to use operate Forklift

• Certified to operate a walking stacker

• Microsoft Excel, Microsoft Word, Outlook, Point, Adobe, Goldmine and LeadTrack

• Type 30 WPM

EDUCATION:

La Habra High – La Habra, CA



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