Customer Service Manager
Resume:
Michele McNutt abkooj@r.postjobfree.com
Ponca City, OK 74601
Objectives
Obtaining a management position within a business where I can apply my
skills, be challenged and grow professionally.
Experience
Receptionist - Loftis and McArthur Law Office
Ponca City, Oklahoma 2010 -
Present
. Answering phones, helping clients with questions and Errands for 2
Lawyers
Operations Manager - ULTA Cosmetics, Fragrance and Salon
Tulsa, Oklahoma 2007 -
2010
. Responsible for Daily Opening and Closing Duties of the store
according to procedures
. Execute all Advertising and Promotional sets, Plan-o-grams (both full
resets and cut-ins) including all marketing and signage according to
visual standards
. Interview, hire, train, coach, and evaluate performance of associates
to help develop store personnel
. Coordinate and oversee replenishment, out-of-stocks, cycle counts and
return to vendor (RTV) processing
. Manage daily and weekly store operations with sales, budget and hourly
payroll
. Direct Loss prevention initiatives according to current Shrink
standards
. Order Store supplies including Testers for Fragrance and Prestige
Cosmetics, oversee Maintenance and repairs while staying within
budget allowed for each department.
Sales Associate-ULTA
Tulsa, Oklahoma 2006 -
2007
. Perform beauty consultation
. Provide customer service
. Maintain inventory
. Manage product replenishment, out-of-stocks, RTV Processing and Cycle
Counts
Sales Associate-Under The Sun Garden Center
2006 - 2007
Tulsa, Oklahoma
. Provide customer service
. Perform cashier duties
. Oversee and maintain inventory, shipment and stocking
Safety Manager/Inspection/NDT Technician
1995 - 2002
Education
Northern Oklahoma College Tonkawa, Oklahoma
2002 - 2004
Mechanical Engineering Tech
Fiore Technical Services Bartlesville, Oklahoma
1998 - 1999
Level 1 and II Nondestructive Testing (NDT) Certifications
Ponca City High School Ponca City, Oklahoma 1986
Diploma
Michele McNutt abkooj@r.postjobfree.com
2309 Calvert Drive
Ponca City, OK 74601
To Whom It May Concern,
I am submitting this cover letter and my resume in response to your posting
for a job in your store. My skills and experience make me a perfect
candidate for the position.
As you can see by my resume, I have been the Operations Manager for ULTA, a
leading beauty retailer, for the past 4 years. I share your passion for
excellence as well as a desire for challenge and growth. .
I would appreciate an opportunity to meet with you and discuss the position
more in depth.
Thank you for your consideration.
Sincerely,
Michele McNutt
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