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Customer Service Manager

Location:
Tampa, FL, 33618
Posted:
August 27, 2010

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Resume:

Raymond F Morgan, Jr.

***** ****** ***** *****

Tampa, Fl. 33618

813-***-**** (H)

813-***-**** (C)

abkolv@r.postjobfree.com

Professional Goal: Desire to join a dynamic company where I am able to use

my many years of experience in the printing and graphics industry to make a

positive impact on operations and profitability.

April 2009- Aug 2010

Unlimited Printing and Copying. General economic conditions slowed

business;

I requested and received a leave of absence to pursue personal interests.

During this absence I was called back briefly to help with a few short term

projects. To date, I have not been called back to work, as conditions are

still very slow.

OCTOBER 2008 -APRIL 2009/Unlimited Printing and Copying/Tampa, Fl.

Position: Customer Service Rep

Salary-50,000 per year

Responsibilities included preparation of production and cost estimates for

customers, tracking job timeliness and ensuring quality production. Also

led all company efforts to improve and maintain excellent customer service

standards.

MAY 2004 -SEPTEMBER 2008/Tampa Print Services/Tampa, Fl.

Position: General Manager

Salary-$900.00 per week, with a monthly bonus of $500 to $1000.

Responsible for all aspects of production, including but not limited to:

quality control, scheduling of work, ordering of all materials, estimating,

assisting our counter customer service rep ( as needed), routing of

deliveries, pick-ups and assisting existing, as well as new customers.

December 2000

President/Manager of Litho Film Service. Due to my inability to refinance

a number of business loans, and the start of a weakening economic climate.

I terminated operations in December 2000.

JULY 1985-DECEMBER 2000

President/Manager Litho Film Service

Tampa, Fl. (Relocated from Maryland)

Litho Film Service started as a camera and composite film trade service for

printers and ad agencies. As technology evolved, we adapted through the

installation of a digital full color scanner, digital retouching and

composite imaging to our list of services as well. In 1997 we installed a

Heidelberg 4/C Waterless Digital Press, allowing us to offer short to

medium run (small sheet) products. During this 15-year period, I oversaw

all aspects of the company's operations, including sales and sale

solicitations, leaving operations activities to my skilled staff.

MARCH 1981 to JUNE 1985

President/ Morgan Graphics

Columbia, Md.

Morgan Graphics was a camera and image assembly service for printers and ad

agencies. A family decision was made to move to and transfer the company to

Tampa, Fl in July 1985.

JUNE 1973-FEBRUARY 1980

Employed at 4 different printing companies,, with moves from one company

to another to facilitate a knowledge base, as I expected to have a career

in the printing/graphics industry.

Prince Georges Community College, Largo, Md

AA Degree/Business Administration

Personal references will be supplied upon request.



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