Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Land O Lakes, FL, 34639
Posted:
March 10, 2010

Contact this candidate

Resume:

**** ****** *****

Land O' Lakes, FL

*****

813-***-**** home

813-***-**** cell

timmenozzi@verizon.n

et

Tim Menozzi

Summary of

Qualificatio Extensive retail multi-unit management experience. Proven

ns leadership and organizational skills. Ability to train and

maintain an enthusiastic, productive staff. Excellent experience

in supervision and sales.

Career

Achievements Twenty years with Service Merchandise rising from Store Manager to

Regional Remodel Supervisor and eventually District Sales Manager.

Consistently ranked in top tiers of district managers in every

company employed.

Able to achieve a low level of turnover by proper coaching and

training.

Districts always above company average in compliance issues due to

following-up.

Demonstrated skills in analyzing and interpreting business data.

Ability to energize team to rise above obstacles to achieve

results.

Ability to provide and maintain outstanding customer service.

A proven leader and resource for companies

Nov. 2008 - Present Gordon Brothers

Business Retail Consultant

Experience Responsible for the performance of 4 stores during the liquidation

process around the New Jersey Coastal areas.

Oct. 2007-April 2008 Friedman's Jewelers

Company wide

Director of Focus Stores

Third Largest Jewelry Chain with more than 600 stores in 22

states.

Responsible for improving overall sales by 10% for 84 stores

identified as "Under-Performing" in all 26 districts of the

company.

Develop and Implement sales initiatives designed to improve both

sales and profit.

Act as liaison and coordinate activities between the stores,

district managers, regional managers and home office personnel.

Assist in eliminating obstacles to improve efficiency, execution

and productivity for all 600 stores in the company.

Achieved a 10.3% increase over the company trend from October from

January.

Reports directly to the senior VP and executive committee.

March 2007-Sept. 2007 Friedman's Jewelers

Southeast Region

District Manager

Supervised 22 jewelry locations including 22 salaried and 150

hourly associates in the Florida and Georgia areas.

Responsible for the largest volume district in the chain with over

20 million in annual sales volume.

Full profit and loss responsibility including payroll and shrink

compliance.

Responsible for adhering to budget constraints and developing

well-trained and focused workforce.

Responsible for driving district business results through

effective coaching of the store team in the key areas of revenue

growth, expense management, execution of processes and programs,

and providing exceptional customer service.

Ensure that proper channels of communication exist between the

stores and headquarters.

Recruited and developed a number of candidates for store

management and district management positions in the Region.

Analyze marketing potential of new and existing stores.

Review operational reports and records to ensure adherence to

company policies and procedures, monitor store profitability, and

manage payroll budgets.

2004-Feb. 2007 Jo Ann Stores Tampa, FL

Senior District Manager

Leader in Fabric and Home decor

Full profit and loss responsibilities for 15 retail stores

throughout Central Florida.

Supervision of 35 exempt and 550 non-exempt associates.

Ranked in one of the top districts out of 67 districts within

company.

Consistently achieve high level of customer service and sales

focus through the development of a well-trained and professional

workforce.

Manage payroll, shrink controllable expenses to adhere to budget.

Manage largest volume district within company.

2003 Tuesday Morning Tampa, FL

Regional Manager

Full regional responsibilities.

1981-2002 Service Merchandise Tampa, FL

1999 - 2002 District Sales

Manager

Leader in Jewelry and Home D cor

Supervised 15 locations with annual sales volume of 80M.

Developed effective succession plan and management training

process that lowered turnover and improved productivity.

Instrumental in the development of the new and improved inventory

process.

Advised executives in the corporate office on the new programs and

changes within the company.

1998-1999 Service Merchandise Tampa, FL

Regional Remodel Supervisor

Developed and delivered comprehensive training for all stores and

district personnel.

Worked as a liaison between corporate office and districts to

streamline efficiencies.

Reported directly to the Senior Vice President and Regional Vice

Presidents.

1993-1998 Service Merchandise

Tampa, FL

Store Manager

Consistently achieved sales, warranty and special events goals.

Developed and mentored numerous candidates for promotion to store

management.

Test store for new company programs.

1981-1993 Service

Merchandise

Department Manager to

Assistant Manager positions



Contact this candidate