Manager Customer Service
Resume:
Lillie G. Moore
Baton Rouge, LA
Objective: To obtain a job utilizing my skills to the best of my ability so that I may be an
asset to any employer.
Experience: Assistant Operational Manager/Big Lots 1758, Baton Rouge, La
November 2008- April 2010
Bookkeeping and all office function, responsible for store receipts and shipments
according to company guidelines, and inventory prep. Responsible for all daily
and weekly paper work and balancing register reconciliation. Beware of causes of
inventory shrinkage and insures that Loss Prevention Policies are adhered to.
Handle vendor invoices and vendors’ credits, price adjustment, ledgers.
Secure and count all money in store including cash, checks, and credit cards.
Responsible for all store operation such as, but not limited to, utilities, fire/safety
hazards, and signage and store layout. Recruit, hire and train employees.
Maintain all logs and documentation required by the Operations, Merchandising,
Human Resource or Loss Prevention Department.
Oversees store stocking crew, store receiving, price changes, ad setup, planograms
and remerchandising functions and store opening and closing operation.
Answering telephone and assisting customers in a timely manner. Completes bank
deposit forms and assembles deposit funds.
Manager/ Citi Trends/ Baton Rouge, La
February 2007 -November 2008
Secure and count all money in store including cash, checks, and credit cards.
Operate and balance register according to guidelines. Knowledgeable and aware
of all store operation such as, but not limited to, utilities, fire/safety hazards,
signage and store layout and making sure store is ran in a professional manner.
Recruit, hire and train and terminate employees. Responsible for all daily and
weekly paperwork and balancing registers. Maintain all logs and documentation
required by the Operations, Merchandising, Human Resource or Loss Prevention
Department.
Associate Manager/Big Lots 1031/Baker, La
June 1995- January 2007
Oversees store stocking crew, store receiving, price changes, ad setup, planograms and
remerchandising functions and store opening and closing operation. Answering
telephone and assisting customers in a timely manner. Confirms all register
reconciliation and Daily Sales Report data. Completes bank deposit forms and
assembles deposit funds.
Education: Glen Oaks High School
6450 Cedar Grove, LA 70812
May 1978
High School Diploma
University of Phoenix
Phoenix, Arizona, 85040
Business Management (Nov. 2010)
Associate Degree
Skills:
Balance Sheet Microsoft Office 2003
Customer Service Effectiveness Cash register
Expense Accounts Typing
General Bookkeeping Calculator
References: Available upon request
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