Customer Service Technical Support
Resume:
Roger W. Rhea____________________________________________
Lawrenceville GA, 30044
abknmg@r.postjobfree.com
OBJECTIVE
Obtain a position where I can maximize my training
experience, program development skills, UNIX
Administration skills, and database administration abilities
EXPERIENCE
03/2008 to Present Lexis Nexis, Alphareta, GA
Data Analyst
Manage the transfer of data files from various shares and
locations
Automate file pickup and delivery of sensitive data using
FTP utilities
Prepare/process data for daily production builds
Maintain the quality, accuracy, currency and integrity of
all data
Manage rejected/erroneous records using SQL applications
Modify current shell scripts for new data requirements
Develop new KSH scripts to replace manual functions
11/2007 to 03/2008 SDDS(Special Directory Delivery Service)
Lawrenceville, GA
Consultant
IVR design and implementation
Monitor Linux OS for errors and performance issues
Monitor application log files for errors
Train end users on internal systems and applications
Create training material and Users Guides
01/2006 to 09/2007 Noble Systems Corp, Atlanta, GA
Implementation Specialist/Trainer
Conduct customer training on Informix
Applications
Provide internal company training on products & SQL
(Informix)
Provide trouble-shooting support on system and product log
interpretation
Finalize implementation/turn-over of Application running on
Linux
Create training documentation
04/2003 to 12/2005 Jatema Coffee and Tea Lawrenceville, GA
Manager/Barista of customer service
Responsible for daily deposits
11/2002 to 04/2003 CompAtlanta, Lawrenceville, GA
Bench/Field Technician
Admisitrative work in Windows
environment.
Build systems and install
software customary to customer specifications
Troubleshoot and repair
computers in-house and at customer locations
Maintain internal network
03/2000 to 09/2002 Noble Systems Corp, Atlanta, GA
Sr. Analyst
Support Linux and UNIX
Operating Systems
Manage Support Department Operations
Provided Senior Level Technical Support
Analyze/correct operating system for
relational database issues
Trouble-shoot Informix 4GL program and
SQL script errors.
Provide technical support for nationwide clientele
Informix table and data manipulations
12/1997 to 03/2000 Data General, Duluth, GA
Technical Support Engineer(DG/UX)
Ensure excellent customer service satisfaction with
software, products
Implement viable solutions for customer
complaints/problems
Perform remote UNIX administration tasks;
including
-Performance/File
system monitoring.
-Operating System
upgrades.
-Initial
peripherals setup.
-Patch and Maintenance Updates
EDUCATION
College Coursework Completed:
Computer Science and Programming
Completed company provided training:
DG/UX Systems Administration
Advanced DG/UX Systems Administration
SCO Systems Administration I
SCO Systems Administration II
SCO Networking Administration
Informix SQL-based Application Development Language
SPECIAL SKILLS
Over 25 years of computer administration and support;
including:
US Military Veteran
UNIX (SCO UNIX, DG/UX) Admin
LINUX (Red hat) Admin
Shell Scripting (bourne,korn,bash)
Informix
Database Administration
Oracle
SQL
Customer Support
Predictive Dialers
HP Service Desk
Networking
TCP/IP
FTP
Hardware
Microsoft (Office, Word, Excel, Power Point, etc.)
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