Santiago Ortega

***** ** ** *****

Miami, FL ****6

786-***-**** abknlx@r.postjobfree.com

Objective: To obtain a position in which I will be given a chance to reach my maximum

potential in order to benefit my employer as well as my self

Skills: Fourteen years of Customer Service Experience; Ten years in Retail

Management; Peachtree; Microsoft Excel; Microsoft Word; A.O.P.S. (Telzon),

Experience:

Foot Locker

02/08 - 07/10 Assistant Store Manager, Lumberton, NC - Aventura, FL

2009 Top Associate Sales Book. Key holder, provided customer service, rang sales, maintained

clean and safe environment, interviewed recruits, trained employees throughout the district,

created weekly schedules, received and processed shipments, conducted random inventory checks

throughout the district, followed store plan-o-grams, located out-of-stock products in other stores

for customers, resolved customer complaints and concerns.

Williamson Mazda

06/06 - 02/08 Automotive Sales, Service Advisor, Automotive Technician - Lumberton, NC

Hired as a sales associate, transferred to service technician and later promoted to service advisor.

Assisted and advised customers regarding service needs; wrote service tickets’ serviced vehicles;

assisted customers in finding vehicles which best suited their financial and everyday needs

Icee

11/05 - 05/06 Warehouse Manager, Service Technician - Miramar, FL

Began as a service technician and later promoted to warehouse manager after demonstrating

strong work ethic and management skills. Maintained warehouse inventory, troubleshot and

repaired frozen beverage equipment, ordered and received parts, delivered products to Icee

vendors

GRC Wireless

06/02 - 10/05 Distribution Manager, Cellular Technician, Cellular Sales - Miramar, FL

Assisted customers,, maintained inventory, loaded and unloaded trucks using forklift and electric

pallet jacks, tested and repaired cellular phones, reached out to potential customers via web and

phone, set up new customers accounts and processed orders through Peachtree, interviewed

candidates for warehouse positions, and maintained safe working environment.

Office Depot

04/98 - 05/02 Customer Service Manager, Lead Stocker - Hialeah, Davie, Ft. Lauderdale, FL

Started as a lead stocker and later promoted to customer service manager after demonstrating

hard work and determination. Assisted customers, key holder, created schedules for stock crew,

interviewed prospective candidates, rang sales, stocked shelves, loaded and unloaded trucks,

maintained inventory, maintained sales floor via plan-o-grams, assisted in the copy center,

furniture and electronics departments, searched other stores for out-of-stock products for

customers, resolved customer concerns or complaints

Education: South Plantation High School, Plantation, FL, 1994-1998

Activities: Varsity Wrestling – Team Captain; Debate; D.E.C.A

Achievements: Mazda Certified Sales Associate, Mazda Certified Service Advisor, Mazda

Certified Technician, OSHA Forklift Certified, CPR Certified

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