Robert Stallings abkmly@r.postjobfree.com

** * ******* **

Mayflower, AR 72106

Home 501-***-****

Cellular 501-***-****

Objective:

Acquire a position within the QA community with the ability to work out various intricate Business issues, and

employ my communication, problem solving and support skills to effectively work with team members, vendors,

and other organizational staff.

Education:

B.S., Networks Design and Management, will complete January 2011

Western Governors University, Salt Lake City, Utah

Related Course Work Includes: IT Fundamentals; Networks 1; Web Technologies; Database 1 (SQL);

Security 1; Project Management; Web Programming; Software Programming (Java), Leadership Concepts

and Applications; Principles of Management; Technical Writing; Windows 7 (Configuring, Managing,

Deploying, Troubleshooting); Configuring Server 2008 Active Directory; Configuring Windows Server 2008:

Network Infrastructure; Configuring Windows Server 2008: Applications Infrastructure; Windows Server:

Enterprise Administration

Certifications:

MCTS- Windows 7 Configuring CIW Professional CompTIA Professional A+ Network +

Security + Project + Database (SQL 2005) Continuous Improvement Web Design DCSE

Skills:

Continuous Improvement

Trouble Shooting of PC related Issues

Build and Repair PCs (HP, Compaq, IBM, eMachines)

Microsoft Office and related products (Access, Visio, Project Manager, Excel, Word, FrontPage)

Problem Solving

Communication (Verbal and Written)

Software Languages (Java, C++, HTML, Visual Basic)

Cabling (building, Connectivity issues, Continuity Issues, Running)

Robert Stallings abkmly@r.postjobfree.com

Accomplishments:

Analyze increased problem rate at the Greater Ozark Arkansas Region (GOAR) Biomedical Division of

the American Red Cross; in regards to improper documentation and labeling of blood product resulting in

FDA fines and penalties. As part of a cross regional team, we developed and instituted new written

procedures which decreased the problem rate in the GOAR region by 95% and 86% companywide:

resulting in a quarterly fine reduction of over $300,000 in the GOAR region and 1.8 million dollars

company wide.

Evaluated increased scrape rate (18 percent) at several plating lines different facilities (Little Rock, AR

and Reno NV). As part of multi-facility, team redesigned and streamlined plating line and process, which

resulted in a reduced scrape rate of (1.5 %). This resulted in a 35% increase in quarterly revenue and a

reduction in staff back injuries by 83%.

Led a team to create a water reclamation project aimed at reducing the costs associated with wastewater

removal and transportation costs. The results of the project produced a closed circuit water reclamation

system that reduced the costs of wastewater removal and transportation costs by 87% resulting in a

yearly savings of $115,000 dollars.

Employment History:

World Wide Tech Services - Little Rock, AR 08/2010 – Present

Service calls as required to diagnose and repair end user systems as required.

American Red Cross – Biomedical Division Arkansas 03/2007 to 07/2010

Problem Management Investigator

Managed problems associated with deviations in company policy, which directly affected product safety and

reliability and violated the consent decree as set forth by the FDA.

Robert Half International (Office Team Division) 03/2005 to 03/2007

Continuous Improvement Specialist

Worked as a Quality Assurance employee for companies that required temporary and long term specialized

employee assistance

Worked in different field 08/2002 to 08/2005

CTS interconnect Systems, Inc. 12/1999 to 07/2002

Senior Supplier QA Engineer

Senior Quality Assurance Supplier Engineer, contributed to the success of the company by continuously

monitoring suppliers and their goods and investigating customer complaints from the field.

Hadco / Sanmina 02/1992 to 11/1999

Customer QA Engineer

Quality Assurance Customer Engineer Tasks included investigation of customer complaints, leading MRB team to

determine disposition of discrepant material and ensuring quality of material.

Contact this candidate