A LEX IS HAWK I NS

**** ******* **. **** ****, CA 91752 (214) 434-

**** * abkmkc@r.postjobfree.com

Summary

Although I have an extensive background in customer service. I am seeking

a position where I can develop and excel while giving my best to an employer.

I am a friendly, loyal and clearly dedicated individual who has an ambition

to succeed in any given situation.

E xperience

May 2012 Unit Secretary / PCA, D allas Medical Center

–

As both a Unit Clerk and Patient Care Tech. I worked the Nursing station on

December

weekends as a clerk and on the floor one day a week as a Patient Care Tech.

2014

Assisted in training unit clerks in both Med/Surg and Day Surgery units.

Responsible for maintaining the accuracy and security of confidential patient

health records. Manage paperwork such as patient history forms, and admission

and discharge documents. Order supplies, answer telephones and patient call

l ights, setup and assign pagers to staff for their assigned patient load, transcribe

physician, laboratory, and medication orders. Enter vitals, record I/O assist with

baths and feeding, report any abnormal findings to nurse.

May 2009 Customer Service Associate, Medco

– J une

Taking inbound calls in call center assisting members with mail order

2013

p rescriptions and basic plan details. Assist members with tracking packages

Septembe Lead Customer Service Representative, V irgin Mobile USA

r 2005 –

Taking up to 200 calls daily from Virgin Mobile customers in a large call center.

J uly 2011

Working with a team of 30 to uphold calls per hour and maintain weekly sales

goals for new products and services. Post payments to customers’ accounts and

apply credits to qualifying customers. Assist in training new representatives in

our Sible system

June Dispatcher, Henry’s Transport

2000 –

Schedule and dispatch drivers to appropriate locations according to clients

J uly 2005

requests, specifications and needs using a radio and telephone. Relay work orders,

messages and information to or from drivers, supervisors and work crews via

telephone and two-way radios. Confer with clients or supervising personnel in

order to address questions, problems and request for service. Record and maintain

f iles and records of client requests, work or services performed, charge expenses,

i nventory and other dispatch information. Ensure timely and efficient movement

of load according to load orders and schedules. Order supplies and equipment and

issue them to personnel.

Education

2005 Nurse Aid Certification, Corridor Health

[ Dates] [Degree Earned], [School]

Page 2

Contact this candidate